Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Business Experience & Planning Associate Sr, within PNC's Fraud Detection & Remediation organization, you will be based in Pittsburgh, PA, Birmingham, AL, Denver, CO.

Monday - Friday: 8:00 - 4:30 pm ET

Supports one or more line of business initiatives to understand, analyze, develop, and implement key solutions that will drive business objectives.

Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.

Understands the business problem, identifies complex issues, and prepares and executes a planned approach for one or more line of business initiatives.
Defines and obtains data collection, research, and reporting activities for assigned line of business initiatives.

Conducts research, analyzes, and recommends solutions for key initiatives. Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.

Serves as subject matter resource and advocate that understands and implements best practices and learning plans to meet business objectives.

Responsibilities:

Handles day-to-day scheduling, reporting, and workforce management to ensure optimal staffing and operational efficiency.

Leads forecasting efforts by analyzing historical data and business trends to predict workforce needs and adjust plans proactively.

Collaborates with stakeholders to develop strategies that align workforce planning with organizational goals.

Monitors and evaluates scheduling processes to identify opportunities for improvement and implement best practices.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides support and assistance for implementation and coordination of planning efforts for line of business initiatives.
• Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Identifies more complex problems and provides advice and resolution in support of line of business initiatives.
• Partners with other departments or other functional areas in support of line of business initiatives.
• Participates in data collection, research and reporting activities for assigned line of business initiatives.
• Under guidance from management, delivers best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Competitiv