Clinical Business Operations Representative 3

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Clinical Business Operations Representative 3

The University of Miami/UHealth department of Neurology has an exciting opportunity for a Full Time Clinical Business Operations Representative 3 to work at the UHealth Medical Campus. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

• Assists the department in managing expectations surrounding pre and post patient care.

• Obtains or reviews all patient demographic information, insurance information and referral numbers.

• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.

• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.

• Answer phones, triage, and follow-through on messages and information requests from CCBH patients using UChart, as well as internal and external customers.

• Obtain pre-authorization for oral medications and patient procedures, coordinate medical necessity letters and other documents for patient assistance program under nurse and/or physician supervision.

• Coordinate physician schedule and outpatient clinic.

• Work closely with Department’s clinical operations staff to ensure seamless coordination between the faculty members’ clinical activities and their academic/administrative work. 

• Coordinate and supervise appointments for VIP and international patients.

• Reviews patient demographic information, insurance information and referral numbers for accuracy while having patient on the phone

• Accurately records all data and maintains necessary records or files for future new patient appointment in BOX, relating to clinical care received via main fax machine, distribution of incoming faxes and mail.

• Scan outside medical records/documents into UChart to have them ready for patients next follow up appointments.

• Answer phones, triage, and follow-through on messages and information requests from internal and external customers

• Coordinate general and professional correspondence associated with the faculty members’ academic, research and clinical work.  Copy, fax and scan documents for distribution, filing, meetings, etc.

• Responsible for the scheduling and coordination of the physicians’ academic calendar including interviews, on and off campus meetings, lectures, conferences and departmental meetings, and special programs for patients and faculty.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• High school diploma or equivalent

• Minimum 2 years of relevant experience

Knowledge, Skills, and Attitudes:

• Skill in data entry with minimal errors.

• Ability to communicate effectively in both oral and written form.

• Ability to work evenings, nights, and weekends as necessary.

• Skill in collecting, organizing, and analyzing data.

• Ability to work independently and/or in a collaborative environment.

• Commitment to the University’s core values.

Any relevant education, certifications and/or work experience may be considered.

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The University of Miami offers competitive