AMS Field Enablement, Senior Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is changing the way people work and engage. ServiceNow makes work, work better for you. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We are hungry yet humble and we put Service to Work, Now. We are highly adaptable and constantly innovating. We are passionate about our customers, our employees and experiences. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

GLOBAL ENABLEMENT TEAM (GET)

GET Enablement is an instrumental function in developing key skills in the field to provide exceptional experiences and value to our customers. GET equips sellers with relevant programs, training, resources, and tools to provide best-in-class digital transformation in the market. We help sellers develop skills, knowledge, and high-performing habits that help our customers achieve success faster, smarter, and more effectively.

The Enablement Business Partner (Sales EBP) plays a critical role in developing key sales skills and competencies for our sellers and field representatives. The Sales EBP is the trusted partner to sales managers and sellers. They are responsible for providing tools, resources, skills, and knowledge necessary to improve overall effectiveness, efficiency and demonstrate differentiated value to our customers. They will also be on point to drive, support, and execute numerous regional and global enablement efforts.

The role is instrumental in developing skills to speak our customer’s language, articulate their unique business processes and recognize buyers/personas. This role helps our US Federal sellers maintain relevancy at every single touchpoint in the end-to-end sales engagement lifecycle. The role is responsible for collaborating across cross-functional departments in the US Federal market to deliver cohesive enablement programs at the right time. The Sales EBP designs and applies leading learning principles on enablement programs to accelerate comprehension and demonstration of new sales skills in the field.

The ideal candidate will have strong experience in advancing selling skillsets in the field, executing sales enablement programs, and the ability to drive cross-functional teams through outcome-based enablement strategies. This role requires a well-rounded individual who has excellent organizational and interpersonal skills as well as a proven record of accomplishment in leading sales enablement programs.

Responsibilities

· #1 Be the trusted enablement business partner to of sales leaders and sellers in US Federal Sales

· Provide sellers with relevant knowledge, skills and tools to achieve sales objectives/priorities

· Advocate for the sellers/learners and global enablement programs

· Represent enablement in sales meetings/calls (QBRs, All-Hands, etc.)

· Drive awareness of global and regional enablement programs

· Drive feedback into global enablement programs

· Run effective enablement research and discovery

· Collaborate with the broader enablement team and subject matter experts on enablement programs, cont