Jobs and Careers

Veterinary Urgent Care Client Service Representative

United Statesfull_timeVerifiedPosted 21 Mar 2025

About the role

Working in an urgent care environment is as exhilarating as running a million miles an hour with sand between your paws.At PetMedic, you can help shape the exciting new world of veterinary urgent care. Our fast-paced environment means you’ll do something different every day, but with more regularity and stability than an emergency setting. It’s like hitting the sweet spot with a tail-thumping belly rub that never ends – and that’s just the beginning. As part of our team, you’ll work with the latest technology, stay ahead using educational training, and partner with experienced doctors to deliver the highest quality of care to the pet patients we all love. Client Service RepresentativePetMedic in Warwick, RI WHAT YOU’LL DO

Answers telephone calls quickly, efficiently and in a professional and friendly manner
Warmly greets clients and provide exceptional service
Entering new client information into the computer system
Following opening and closing procedures
Prepares client invoices for services performed
Handles payment transactions
Receives and relays telephone, fax, and email messages accurately and promptly

BENEFITS We’re passionate about helping you reach your greatest pet-ential – both at work and at home. As a result, our total compensation package is as outstanding and rewarding as the world’s longest belly rub and ear massage combined:

Great pay with competitive medical, dental, and vision insurance coverage
401K with a company match of up to 4%- after 6 months of service
Generous paid time off to help you achieve your purr-fect work-life balance
Employee Ruff-erral Program
Health Saving Account (HSA), Flexible Spending Account (FSA) and Commuter Benefits
Company-paid life and AD&D insurance
Short-term and long-term disability
Accident, critical illness, and hospital indemnity insurance
Mental Health Resources
Company-paid bonding leave
Continuing education yearly allowance for skills development and uniform allowance
Certification fees reimbursement (eligible employees only)
Free monthly wellness meetings focused on ways to reduce stress and anxiety, led by the medical director
Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing

Plus, special benefits to utilize for your own pet:

Pet Care: Discounts on veterinary services and products
Pet Diagnostics: Discounts on reference lab testing
Pet Food: Discounts on Purina pet foods
Pet Insurance: Discounts available with our preferred vendor

REQUIREMENTS

Minimum of 1 year client service experience
High school diploma or equivalent
Strong computer skills required
Significant experience with basic office functions in a busy office environment
Must be a team player and have compassion for pets and their people
Strong organizational skills, capable of multi-tasking, prioritizing
Must be a people person who is kind and caring to all staff and clients

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we partner with our professionals to design a more efficient layout for our clinics. That’s just one way we’re hyper-focused on supporting our people, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as rewarding as a double decker bacon biscuit with peanut butter on top.Employment will require