Sr. Manager, Operational Excellence

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

People Leader

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

About the Role

Johnson & Johnson MedTech is recruiting for a Sr. Mgr., Operational Excellence  leader to lead global, cross-functional programs that design, launch, scale, and continuously improve service solutions supporting the OTTAVA™ robotic platform. This role will initially focus on service solution implementation and global deployment readiness and will transition to a sustained emphasis on productivity, efficiency, and process excellence across the service organization. The successful candidate will apply project management discipline and Lean Six Sigma and/or process improvement methods to deliver measurable improvements in customer experience, operational performance, and business savings.

Program & Project Leadership

·       Lead end-to-end project management for global service solution initiatives supporting the OTTAVA™ platform from concept through sustainment.

·       Develop and maintain project charters, scope, schedules, and integrated delivery plans.

·       Establish and run governance (cadence, steering reviews, decision logs), communications and change management.

·       Drive transparent executive communications and ensure alignment across a highly matrixed global organization.

Service Solution Development & Global Deployment

·       Partner with Service Engineering, Digital/Connected Services, Field Service, Customer Operations, Commercial, Quality/Regulatory, Technical Training and Supply Chain to define service requirements and deliverables.

·       Translate VOC (customers, field, commercial) into scalable service solution requirements.

·       Lead global operational readiness planning.

·       Coordinate global rollout and regional enablement across NA, EMEA, APAC, and LATAM while accommodating regional regulatory and operational needs.

·       Support corrective and preventive actions for performance KPIs (e.g., SLA attainment, uptime, MTTR, first-time fix, CSAT/NPS, cost per case/install) and ensure consistent measurement and reporting.

Operational Excellence, Productivity & Process Improvement

·       Lead Lean/Six Sigma and/or process excellence/improvement initiatives across global service operations (field service, technical support, training, and service operations).

·       Work with finance to identify, quantify, and prioritize productivity and cost optimization opportunities.

·       Facilitate Kaizen events, standard work development, visual management, and structured problem-solving workshops.

·       Apply root cause analysis tools (5 Whys, Fishbone, Pareto), and process improvement methods to reduce variation and improve quality and speed.

·       Partner with Finance to validate savings (hard/soft), track benefits realization, and ensure sustainability through controls, SOPs, and KPI management.

·       Coach and influence serv