Non-Retail Account Manager - New York City

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

Teva is seeking a highly motivated and strategic Account Manager to lead the expansion of its long-acting injectable (LAI) psychiatric portfolio within the non-retail institutional market in New York City. This role is designed to identify and capitalize on growth opportunities among large institutions that fall outside of current call targets. The ideal candidate will possess a strong analytical acumen, a deep understanding of the New York Medicaid and hospital outpatient landscape and demonstrated success navigating complex hospital and institutional environments to drive product adoption and improve patient access.

 

This individual will be responsible for developing strategic relationships, uncovering unmet needs, and driving product utilization through tailored solutions and cross-functional collaboration.

How you’ll spend your day

The following areas of responsibility are essential to the satisfactory performance of this position by any incumbent, with reasonable accommodation if necessary. Any nonessential functions are assumed to be included in other related duties or assignments.

• Serve as the primary point of contact for outpatient institutional accounts in New York City, including outpatient psychiatric units, and academic medical centers.
• Navigate complex institutional structures to identify decision-makers, influencers, and prescriber networks.
• Leverage deep knowledge of the NY Medicaid system and broader payer systems to support access and overcome barriers to treatment.
• Quickly build rapport and personable relationships with HCPs, medical staff, and key decision-makers within accounts and with stakeholders and cross-functional partners within Teva
• Work cross collaboratively within Teva with our psychiatric sales team, Hospital team, market development managers and sales leadership.
• Provide healthcare product information to physicians, office staff, and key decision-makers within accounts
• Work to uncover HCP and staff challenges and develop solutions, provide resources, or connect cross-functional colleagues to meet customer needs
• Demonstrate the effort and hustle necessary to meet or exceed customer expectations
• Facilitate product and script pull through by working to solve prescriber challenges, interfacing with specialty or facility pharmacies, and connecting cross-functional colleagues to solve problems and provide solutions
• Remain apprised of all product formulary developments within facilities
• Work with the discharge coordinator to understand patient follow-up treatment and transitions of care
• Work to understand the perspectives, challenges, and needs of HCPs, influential stakeholders, and decision-makers within accounts and adapt messaging, tactics, and strategy to influence their prescriber habits
• Work to navigate accounts by uncovering and understanding key decision-makers, how different entities work together, different prescribers and their schedules, and the intricacies of different accounts
• Take initiative to lead business in an independent manner and take accountability for delivering results and meeting sales goals within their accounts
• Engage in pre-call planning to identify goals, consider intricacies of accounts, and create effective plans that are tailored to the unique needs of the account and specific customer
• Effectively manage time by understanding available opportunities and challenges, maximizing effectiveness with fewer touchpoints, planning routing to maximize call points within different areas of geography, and adjusting priorities based on changing dynamics
• Maintain a hunter mentality and competitive drive with a willingness to go above and beyond role expectations to exceed goals and targets
• Develop effective business plans that meet and exceed sales goals by gathering, analyzing, and evaluating relevant market, territory, and competitive data and trends to inform business planning and strategy, and to understand current performance
• Work to understand the broader organizational vision, strategy, and values and use