Customer Service Assistant

Company Description

At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Job Description

Position Overview
The Customer Service Assistant supports customer interactions by handling inquiries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products, services, or promotions
• Assist with orders, returns, and service requests
• Resolve customer concerns or escalate issues when necessary
• Maintain records of customer interactions
• Support customer satisfaction and retention efforts

Qualifications

• Strong verbal and written communication skills
• Customer-focused mindset and problem-solving abilities
• Ability to remain professional and patient
• Basic computer and data entry skills
• Organizational and multitasking abilities
• Team-oriented and reliable

Additional Information

• Competitive salary with opportunities for growth and advancement
• Ongoing training and professional development
• Supportive and collaborative work environment
• Opportunities to build valuable skills in customer relations and business operations
• Stable, full-time position within a growing company