Clerk IV - Central Legal Unit

The Department of Children and Families (DCF) is seeking a mission-driven individual with administrative assistance experience to fill the role of Clerk IV for the Central Region Legal Team.  Located in Worcester, MA the selected candidate will provide administrative support for the Legal Team.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Answer and/or refer inquires to appropriate parties for action.
• Enter data into the Department’s electronic databases.
• Compose and/or prepare correspondence, reports, motions, and memoranda according to standard procedures.
• Maintain case archive process for the legal office, filing, records management, archive submissions, and archive requests.
• Maintain files and records which may include confidential information.
• Responsible for processing of requests from external sources for copies of records including responding and redacting when appropriate.
• Provide administrative support to other office staff as needed, perform receptionist duties, including answer the telephones, providing support to Managers, lawyers and paralegals as needed.
• Greet clients and visitors; answer telephone calls; refer clients and visitors to appropriate department staff when needed.
• Provide routine information concerning agency office locations, programs and services.
• Assist in maintaining tracking systems and other related duties as required.

Preferred Qualifications:

• Demonstrated ability in Microsoft Office Applications – Word, Excel and Access, Family Net, etc.

• Ability to perform accurate typing, word processing and data entry.
• Capacity to effectively handle complaints presented or referred to the Director.

• Demonstrated ability to work with culturally diverse populations and maintain a professional demeanor in the workplace

• Ability to plan, organize and carry through on office events and carry out work activities with a minimum of direction.
• Aptitude to establish systems to improve overall performance of all clerical functions.

To Apply:

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

About the Department of Children and Families:

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education.  

DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by stabilizing and preserving families; providing quality temporary alternative care when necessary, safe