National Account Manager: Arizona/Colorado/Washington/California - Remote - Cigna Healthcare

**Job to be filled by a candidate based in Arizona, Colorado, Washington or California**

The National Account Manager (NAM) will have responsibility of overall operational performance strategy and execution for Cigna Healthcare clients with 5,000+ employee lives. Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relation goals; as well as Cigna Healthcare persistency, membership growth, and earnings targets. The NAM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs, and drive efficiency for the organization, segment, and team.

Ideal candidate will have a combination of:

• College Degree or 5+ years equivalent related experience
• 3+ years in healthcare/managed care business; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations
• Excellent communication, negotiation, influencing skills; exhibits courage
• Strategic and financial savvy; ability to partner with National Account Executive (NAE) to grow book of business
• Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results
• Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment
• Excellent verbal and written communication skills; confident and credible presenter
• Ability to work independently
• Demonstrated examples of critical thinking and execution
• Active Health and Life Insurance License or ability to obtain required

Duties and Responsibilities:  

• Supports the organization to achieve net medical membership growth, profitability and persistency objectives through effective service oversight, account retention and management strategies
• Effectively collaborates with Advocacy partners on benefit, service, and relational strategies targeting enhanced customer and client experience
• Maintains market/competitive knowledge on service trends and differentiators – can “sell” Cigna Healthcare service & tools in a retail setting and/or client discussion
• Effectively collaborates with NAE on broad account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, Health Care Reform etc.) drives inclusion of case installation, product and service partners where appropriate
• Collaborates with NAE on renewal activities, to include RFP involvement, geo access reporting/analysis, etc.
• Develops/maintain “trusted-advisor” relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna's capabilities and services to differentiate Cigna from the competition
• Maintains in-depth knowledge of Cigna Healthcare products/services across all product lines (HealthCare, Dental, Behavioral, Cigna Group Insurance, Pharmacy, Medical and Condition/Disease Management, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.)
• Maintains current knowledge of Health Care Reform (legislation/compliance rules) and can confidently and effectively articulate impacts for the client, and Cigna Healthcare
• Leads in managing dental reporting requests to include analytics and presentation
• Develops/implements consumerism strategies for target accounts to drive enrollment growth and facilitate meaningful customer behavior change and through health advocacy& cost transparency. Includes detailed communication campaigns and event participation as applicable
• Maintains basic understanding and conceptual application of underwriting principals
• Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing Cigna Healthcare's cost
• Represents Cigna Healthcare well in market based events (client & consultant forums, annual enrollment, etc.)
• Lead in managing health care provider (HCP) network and client specific network (CSN) activities and communication

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 80,900 - 134,800