Quality Assurance & Improvement Manager - Case Management

Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

Job Description

AECOM is seeking a Quality Assurance Specialist to support the Health and Human Services (HHS) Influx Facilities. The Quality Assurance Specialist will be responsible for the Key Responsibilities listed below.

This role is anticipated to be based within 240 miles of the Border with Mexico, however, final site location has yet to be determined, and this role is contingent upon client award, which is expected in late summer, early fall 2023.

About the Opportunity

The US Department of Health and Human Services (HHS), Administration for Children and Families (ACF), and the Office of Refugee Resettlement (ORR) historically cares for Unaccompanied Children (UC) crossing into the United States. As required by the Flores Settlement Agreement, ORR must deliver safe, child-friendly care for these children. ORR needs a trusted partner to manage and provide a full spectrum of services. To achieve ORR’s objectives, AECOM has partnered with industry leading firms to create TeamCARE.

Responsibilities:

• Leadership Collaboration: Collaborate with leadership team to develop, implement, and maintain the Quality Management System and its platform.
• Documentation and Record-Keeping: Maintain accurate and up-to-date case files for each child, documenting progress, assessments, and interventions. Adhere to confidentiality protocols when handling sensitive information.
• Under direct supervision, develops and measures standard metrics, diagramming the flow, including inputs and outputs, of a business process, identifying opportunities for improvement, developing a project plan for implementing improvements and monitoring the new process to ensure it works as intended. 
• Prepares reports and statistics, and another part working with front-line staff, identifying improvement opportunities and coaching employees on how to work more efficiently.
• Performs routine assignments in the entry level. 
• Has no discretion to vary from established procedures by performing structured work assignments. 
• Uses existing procedures to solve routine or standard problems. 
• Receives instruction, guidance and direction from more senior level roles.

Qualifications

Minimum Requirement:

• BA/BS Degree in Education, Social Work or similar curriculum + 6 years of relevant experience, including 2 years of teaching experience or a demonstrated equivalency of experience and/or education.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficiency in computer operations and documentation systems.

Preferred Qualifications:

• 2 + years of experience quality management system support.