IT Support Analyst II

Woodward’s Diversity, Inclusion and Belonging Commitment

At Woodward, no matter where you are from, your physical appearance, or how you identify, you deserve the opportunity to reach your greatest potential.  We are on a journey to achieve this as an organization and want to work closely with our members to set the right path.

We humbly acknowledge this will be an imperfect journey.  Yet, we are steadfastly committed to embracing the power of diverse people, perspectives and experiences for our current members, attracting the best talent across our communities, and creating an inclusive and rewarding workplace for all.

Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. 

• Estimated annual base pay:  $30.67(minimum) - $38.37(midpoint) - $46.06(maximum)
• All members included in annual cash bonus opportunity 
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members  
• 12 paid holidays, including floating holidays 
• Industry leading medical, dental, and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave 
• Paid parental leave
• Adoption Assistance  
• Employee Assistance Program, including mental health benefits 
• Member Life & AD&D / Long Term Disability / Member Optional Life 
• Member referral bonus 
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible             Spending 
• Voluntary benefits, including:  

• Home / Auto Insurance discounts 
• Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave 

Are you ready to make your mark?  If you’re an IT Support Analyst II, we have an exciting opportunity for you.  The level two IT Support Analyst will provide effective, efficient, and timely technical support for all information technology systems. This position will deliver technical knowledge and expertise for tracking and resolution of technical problems.

What You Will Be Doing 

• Tier One (L2) - WISE/SAP Permissions, Account Adds and Deletes
• Interprets problems and provides Tier 2, and Tier 3 technical support for IT systems, client hardware and client software globally. This position focuses on resolving the more difficult problems submitted through Woodward's request management system.
• Interprets problems and provides Tier 2 technical support by diagnosing problem source through discussions with users. Coordinates with support and operations groups and/or with vendors to resolve problems for IT systems, client hardware, and software.
• Supports yearly alignment grid objectives and metrics for the Global IT EIS organization.
• Coordinates tasks for members on global ITCS projects.
• Follows and assists with maintaining established asset management procedures to support standard hardware life cycle refresh and desktop software copyright compliance.
• Assists with defining customer support processes and procedures defining general operations, problem management and problem escalation.
• Participates in IT Support standardization and continuous process improvement efforts through daily activities, and standard work.
• Provides intermediate support for local, networked, and multi-function printing devices including the creation and administration of print server queues.
• Provides account management support such as account creation, termination, and other management activities.
• Installs, maintains, administers and troubleshoots client security software and settings.
• Ensures client hardware, software, and data are disposed of securely while achieving compliance and environmental goals.
• Configures, installs, and maintains client hardware and software, little to no supervision.
• Contributes to IT customer self-help knowledge base, department knowledge base, and IT documentation.
• Reviews service requests and gathers additional information, and documents it in the request/email before assignment to support staff or escalation.
• Diagnosing problem sources through discussions with users. Coordinates with support and operations groups and/or with vendors to