Customer Service Logistics Professional

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The Customer Service Logistics Professional serves as the critical link between our customers and our internal supply chain organization.  Responsibilities include processing sales orders; supporting cross-functional projects to drive supply chain efficiencies; collaborating with customers and internal partners to achieve agreed upon objectives; and managing order-to-cash relationships.

Role Responsibilities

• Provide efficient and accurate order fulfillment of an assigned account base and act as a liaison between the customers and internal partners.

• Review and mitigate potential sales order issues including customer expected pricing and ensuring compliance with Haleon’s policies and procedures.

• Communicate inventory constraints and surpluses to customers as appropriate.

• Optimize LTL shipments into truckloads or ‘ship withs’ where feasible.

• Understand carrier capabilities, lead time cycles and customer receiving practices to deliver goods as efficiently as possible while additionally monitoring shipments to ensure on-time delivery/OTIF requirements.

• Assist transportation planners in resolving issues and communicating to appropriate parties as necessary to ensure efficient management of the delivery process to the customer.

• Manage issues regarding damaged goods, shipment delays, customer refusals and returns, etc.

• Prepare and analyze logistic-related customer scorecard metrics and participate in scorecard presentations with customer as required.

• Report and validate data to support customer service and transportation activities and support Haleon KPI’s and customer scorecard requirements.

• Analyze existing order to ship processes for possible improvements.

• Offers solutions to assigned customer accounts by providing services based upon specific customer initiatives.

• Review and clear deductions related to penalties, OS&D and vendor compliance chargebacks.

• Coordinate with CPFR Analysts and CPFR/Customer Service Management to execute to the agreed upon inventory allocation quantities for stock constrained items.

Why you?
Basic Qualifications:

• Bachelor’s degree.

• 2 years of customer-facing experience (retail, sales and/or supply chain).

• Experience with order processing, invoicing, credit/debit memos, claims and deductions.

• Experience with MS Office Suite - Excel, PowerPoint, Word.

Preferred Qualifications:

• Bachelor’s degree in business, supply chain or finance.

• SAP experience.

• Understanding of governance and risk management.

• Ability to multitask and manage many projects with a wide variety of queries.

• Experience in working across boundaries with diverse internal and external cross functional stakeholders, spanning varied levels of hierarchy.

• Resourceful, energetic, and self-motivated individual with ability to work independently and as part of a team, to deliver high quality output, on time.

• Strong and effective written and oral communicator.

• Ability to employ effective decision-making strategies in resolving issues.
   

Location: This role is Hybrid based in Warren, NJ and will require 3 days a week in the office.

The salary range for this role is: $70,359 - $87,949 plus an 8% target bonus.

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Benefits

Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program.  This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave.  On da