Senior Program Manager, Business Operations

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, and Beaverton, OR, with additional offices in Missouri, and Bangalore, India. For additional information, see www.DAT.com/company

Job Application Deadline: 04/30/2025

The Opportunity

As a Sr. Program Manager, Business Operations on DAT’s Product & Technology Enablement team you will enable strategic operational unlocks for the business through identification of solutions that will streamline visibility and delivery. You will help drive operational alignment across our broader leadership team to ensure our objectives are met. This role works extensively with leaders from both business and technical backgrounds and has demonstrated success in communicating strategic concepts, unlocking operational frameworks to streamline and simplify, and driving process implementation and changes with our business partners that span multiple divisions and seniority layers.

What You’ll Do:

• Establish and optimize Rhythm of Business (RoB) for the organization, with key partners
• Enhance partnership with HR related operations including but not limited to talent acquisition, annual and mid-year cycles, promotion process, employee satisfaction surveys.
• Enhance partnership with Finance related operations including headcount tracking, business cases for investments, discretionary spend allocation and tracking, quarterly and annual forecasts, reporting ensuring visibility for our leaders.
• Establish support for the business with procurement, specific to MSAs, SOWs and renewals for software, as needed.
• Establish light touch headcount portfolio framework and process as it relates to all things headcounts including dashboards and reporting for leadership views.
• Enable preparation of events and business meetings that offer leadership an opportunity to check-in on progress to operational goals.
• Manage operating routines that facilitate outcome based decision-making leadership alignment, team engagement, operational reviews, leadership offsites, all hands, etc.
• Collaborate with business partners to support rollout of processes, as needed, to ensure success, with a focus on continuous improvement, efficiency and operational quality.
• Collaborate with business partners to drive effective communications, as needed, for the organization to achieve awareness and desired traction for results.
• Provide general program management, reporting and analysis support for initiatives and special projects, as required, by the business.

Who you are:

• Excellent critical thinking, analytical and problem-solving skills to enable resolution for ambiguous challenges.
• Strong stakeholder and program management skills to effectively influence and manage expectations with leaders and cross-functional teams.
• Growth mindset, ability to receive feedback to learn and grow, the ability to factor in broad feedback driving direction to ensure the best approach taken for business outcomes.
• First-class influencing and organizational change skills coupled with interpersonal awareness and established EQ.
• Ability to build long term relationships and use work methods that facilitate positive partnerships with key business teams.
• Operational excellence enabling outcomes, with curiosity, which drives a sense of ownership and continuous improvement.
• Ability to adapt to changing circumstances and achieve results efficiently and timely in a complex environment working with a variety of partners.
• Strong process orientation with experience running programs and/or projec