Barista (1 part-time AM)

Job Summary
The Hotel Barista prepares and serves high-quality coffee, tea, and light food while delivering excellent guest service in a warm, welcoming atmosphere. This role requires expertise in coffee preparation, retail sales, and maintaining a clean, organized workspace, along with a solid understanding of food safety protocols. The Barista plays a key role in enhancing the hotel’s guest experience through efficient, consistent, and professional service.

Key Responsibilities
Guest Service & Hospitality
• Greet and engage guests in a friendly, professional manner while providing personalized service.
• Accurately take orders, offer tailored recommendations based on preferences or dietary needs, and ensure timely preparation of all items.
• Present beverages and light food items according to hotel quality and presentation standards.
• Respond to guest inquiries, concerns, and special requests promptly, escalating issues to management as needed.
• Maintain up-to-date knowledge of hotel services and promotions to support guest needs.
• Assist with onboarding and training new team members in barista responsibilities and service standards.
• Collaborate with colleagues across departments to uphold high service standards.
• Perform additional duties as assigned by management.

Beverage & Food Preparation
• Prepare and serve a range of coffee and tea beverages, including espresso-based drinks, following established recipes and techniques.
• Operate and maintain coffee equipment to ensure consistency and product quality.
• Use precise measuring, brewing, and milk-frothing techniques for optimal results.
• Support the preparation and service of light food offerings such as pastries and sandwiches.

Cash Handling, Sales & Retail Recommendations
• Accurately process transactions and handle cash using the POS system.
• Upsell café items, seasonal specials, and hotel services.
• Recommend hotel-branded merchandise, packaged coffee, and retail products.
• Educate guests on the distinct qualities of café and retail offerings.

Cleanliness & Organization
• Maintain a clean and organized workstation, including counters, equipment, and storage areas.
• Follow all food safety, hygiene, and sanitation protocols to meet hotel and local health regulations.
• Regularly replenish inventory and ensure supplies and displays are well-stocked, visually appealing, and aligned with brand standards.
• Report equipment malfunctions or maintenance issues to the appropriate department promptly.
• Perform pre-and post-shift duties.

Company Policies & Professionalism:
• Adhere to all hotel, company, and food & beverage policies, including safety regulations, service standards, time & attendance, meal/rest breaks, grooming & uniform expectations, and conduct.
• Uphold professionalism by interacting with guests respectfully and demonstrating integrity.
• Reflect MacArthur Place’s luxury hospitality standards through respectful communication, collaboration, and high-quality service.

Qualifications & Skills
• Previous barista experience in a hotel, café, or restaurant setting preferred.
• Strong knowledge of espresso machines, brewing methods, and milk texturing.
• Basic understanding of food safety, sanitation, and allergen protocols.
• Excellent communication and interpersonal skills with a guest-first mindset.
• Precision in following recipes and maintaining consistent product quality.
• Ability to multitask effectively in a fast-paced environment.
• Strong collaboration skills to work across departments and support team success.
• Physical ability to stand for extended periods, walk, bend, push/pull, lift up to 25 lbs, and perform repetitive tasks.
• Flexibility to work mornings, weekends, and holidays as required.
• Must obtain and maintain Food Handler certification as required by local regulations upon hire.

Work Environment
The Hotel Barista operates in a fast-paced café or lobby setting, engaging with international guests and team members in a high-energy environment. The role demands strict adherence to hygiene and safety standards, consistent delivery of high-quality beverages and service, and involves regular exposure to heat, equipment noise, and the physical demands of prolonged standing.

Perform other duties as assigned by members of management and supervisors.

About MacArthur Place:
Originally a historic estate, MacArthur Place has evolved into Sonoma’s premier luxury resort, featuring 69 elegantly designed rooms, farm-to-table dining, curated wine tastings, a tranquil spa, an outdoor heated pool, and a state-of-the-art fitness center. Our dedicated team is passiona