MANAGER CUSTOMER PRODUCT TRAINING

About ITT:

ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

 The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments: 

• Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
• Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
• Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.

 ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

Position Summary

Responsible for the delivery of Product\Process training to customers.  Manage, coordinate, and implement customer training classes.  Maintain cost and schedule controls for training programs. Manage logistics (resources, scheduling, registration, marketing) of training classes. Provide support for sales and marketing activities. Assess/ prioritize training development needs.  Provide direct support to training development, guiding development and coordinating with internal and external subject-matter-experts in the development and evolution of ITT IP’s training offering.

 

Measures:

* Grow IP customer training into a $1M business over 3 years with profitability to cover\exceed all operational cost.

* Establish partnerships with educational institutions to support accreditation\ validation of customer training programs

 

Up to 30% domestic\international travel required.

Essential Responsibilities

• Deliver customer training programs
• Manage logistics of customer training classes
• Manage training delivery business (targets, margins, resources) & support sale and marketing of training programs
• Develop and continuously improve training offering
• Coach/mentor/develop resources within IP and with partners
• Expand\develop ITT IP internal and customer training programs to support meeting revenue and margin targets.
• revenue and margin targets.
• Support development and continuous improvement of ITT IP product training offerings including in person and on-line\independent learning training modules.
• Partner with product management, sales, marketing, customer support, commercial excellence, and engineering teams to develop and execute training content.
• Deliver world-class training courses for ITT Goulds Pumps product, markets, technology and selling skills to both ITT direct\indirect sale and internal functional personnel. Ensure alignment, consistency, and brand messaging supports our customer value proposition and market competitiveness overviews.  
• Develop, produce, and present training courses, materials, and hands-on training experiences to include installation, servicing and troubleshooting topics to large customer audiences ranging from 25-50+ people. Manage logistics of delivering customer training classes both on\off-site.
• Maintain, prepare, and make continuous improvements to the classroom setup including the care for equipment and other tools.
• Make field visits as required to help assist with product issues, customer issues and/or to support training development
• Develop and maintain “train-the-trainer” assessments\audits and training\coaching programs to ensure training quality and professionalism.

Position Requirements

Education: B.S. Engr/Mktg. MBA a plus

Experience: 8 yrs combined sales, marketing and/or product management.

 

Other Skills/Knowledge/Experience:

* Excellent communications and presentation skills

* Business development skills

* Project management skills

* Strong interpersonal skills across all levels of ITT and customer organizations

* Strong ITT IP product knowledge

* Competitor knowledge for comparison

selling benefits

* Experience managing cost center budget

* Capability to mentor and develop new personnel

 

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR).  Al