Personal Banker

Description

The Personal Banker is responsible for providing premier customer service to both existing and potential customers by actively listening to customer requests and effectively, and efficiently responding with sound, accurate solutions. A successful Personal Banker will focus on accurately and efficiently processing account transactions, account changes and loan transactions while establishing positive professional relationships with customers and colleagues.

Monday-Friday

NO WEEKEND OR EVENING HOURS

Full-Time, 32 hours per week

After one year as a Personal Banker, you will know you were successful if you...

• Process cash and non-cash banking transactions efficiently and accurately while providing premier customer service.
• Cross-sell products and services to meet customer financial needs and identify referral sales opportunities.
• Balance cash drawer dailt and Vault and ATM regularly with accuracy.
• Responsible for direct participation in the achievement of both personal and branch sales goals.
• Adhere to all retail and bank policies and procedures, audit and compliance guidelines and complete required training.
• Provide operational support for branch and bank staff members.
• Perform other duties and responsibilities as assigned.
• Records transactions by logging cashier’s checks, and other special services; preparing currency transaction reports.
• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency, and balance vault and coin machine daily when assigned.
• Complies with bank operations and security procedures by participating in all dual-control functions.
• Possessing a work ethic that includes neatness and punctuality.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed, i.e., complete assigned daily reports, and assist with bookkeeping functions/calls as needed.
• Provide impeccable customer service, and communicate professionally with all clients and colleagues. Greet each customer with a friendly smile/positive attitude.
• Uphold understanding of all banking products and services, along with company systems and procedures.

Requirements

What we are looking for...

• High school diploma or equivalent required.
• Minimum one-year previous cash handling experience required.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to resolve customer problems in a professional and efficient manner.
• Ability to work well in a team environment.
• Proficient knowledge of MS Office is preferred.  

ABOUT MERCHANTS (USE FOR MBI POSTINGS)

Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple lines of business, including Federal Housing Administration (“FHA”) multi-family housing and healthcare facility financing and servicing; mortgage warehouse financing; retail and correspondent residential mortgage banking; agricultural lending; and traditional community banking.  Merchants Bancorp, with $17 billion in assets and $14.1 billion in deposits as of December 31, 2023, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Servicing, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana. 

We are very proud of being recognized both nationally as one of the top-performing public banks in the US. By S&P Global Market Intelligence and locally as a Best Place to work in Indiana for seven consecutive years. Learn more about this read more here.