Senior Business Technology Analyst, CPQ

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.  It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
Bazaarvoice is growing and needs a Business Technology Analyst to partner with stakeholders across the business to support operations, streamline processes, and facilitate the business’ growth. 
As a partner to the business and champion of their requirements - from strategic initiatives to day-to-day enhancements - you play a key role in translating their vision into product. You will work closely with the business to elicit the right requirements, shepherd them through the development process, and lead with documentation and testing.
In your role as Senior Business Technology Analyst - CPQ, your communication and documentation skills are outstanding. You are naturally curious and can build consensus across varying viewpoints.  Business partners seek our your expertise in determining the best solutions to their problems.  You are customer oriented and have advanced analytics skills. You’ve worked in a growth-focused environment and can guide solutions that scale.

What you'll be doing:

• Facilitate discussions among business owners to determine the best solution to roadmap future enhancements through working sessions, new process mapping, and process redefinitions
• Become a Subject Matter Expert in cross functional processes related to Bazaarvoice business systems, with a focus on the quote to cash process.
• Drive system and process changes resulting in improvements in system usage, internal efficiency, and data accuracy
• Define and document business acceptance criteria and use cases needed for testing – participate in and execute testing for releases
• Provide strong analytical and problem-solving skills to elicit requirements, identify alternatives, and design and deploy quality solutions
• Define end-to-end feature and/or system enhancements, including discovery/requirements gathering, solution design, build/configuration, QA/UAT and training
• Work with the development team to ensure the design and development of technology solutions fulfills all business requirements and achieves desired customer experience objectives and goals
• Develop metrics to establish or measure success
• Lead, communicate, and train users on system or process changes – training documentation will be required
• Definition and maintenance of data standards. Educate the user community on data standards.  Keep abreast of business changes and adapting standards to meet new needs as they arise

Who you are:

• 4 – 6 years of business experience with a management consulting focus, working through complex project initiatives from marketing through fulfillment and services including IT system implementations and SKU deployments
• Demonstrated experience working with a best in class SaaS business application stack – Salesforce CPQ, NetSuite, Salesforce, Open Air, Marketo – must be experienced and comfortable with workshopping solutions with stakeholders to arrive at optimal requirement