Senior Digital Product Manager

Company :

Highmark Health

Job Description : 

JOB SUMMARY

This job plays a critical role representing the customer’s voice throughout the product development lifecycle. Will establish and evangelize the vision and strategy for assigned digital products, clearly articulate the “why” behind the products, and own the digital product roadmap. Will bridge technology, business, and customer needs to create remarkable digital experiences that solve customer’s problems, drive business value, and produce desired outcomes. Wiill be responsible to define the product’s fundamental value proposition, outline the vision and execution plan, gain alignment and support from key strategic partners and stakeholders, and oversee execution of that vision. The incumbent will collaborate with digital design, digital development, and data & analytics counterparts to align and coordinate efforts for effective delivery.  

This role is looking for someone who has payor or provider experience.

This role can be hybrid or remote. If you live within 50 miles of an office you are required to be onsite 3 days a week. (T,W,Th). Outside of 50 miles will be remote.                

ESSENTIAL RESPONSIBILITIES

• Familiar with customer digital journeys, and their preferences and expectations. Under guidance, identifies problem areas, points of friction, and jobs to be done. Creates and tests hypotheses that translate problems into relevant digital solutions and experiences. 
• Serves as the point of contact for assigned digital products both internally and externally.  Identify and drives both cross-product and cross-customer value and shared learning.  Represents the digital product in all governance meetings.
• Understands potential application of new technologies, market trends, and vendor capabilities. Evaluates the inventory of existing digital capabilities and determines whether they can solve identified problems or if new capabilities are needed. Collaborates with Digital Product Management Hub to identify synergistic opportunities to scale product capabilities to maximize value for the organization.   Conducts build, buy, or partner evaluations and vendor integration evaluations in collaboration with digital design, digital development, and other stakeholders. Manages multiple sources of intake and demand, sifts through the “noise” to determine priorities that will drive the best results, and manages relationships with key stakeholders.
• Defines, tracks, and monitors key performance indicators and outcomes of digital products. Implements strategies to iterate and continuously improve performance of digital products.  Actively anticipates future needs and utilizes  quantitative metrics and qualitative observations to derive customer insights and digital product improvement opportunities.
• Is knowledgeable and understands the department's and the company's strategy and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value. Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to key stakeholders.
• Serve as accountable owner for the digital products/tools as assigned. Owns the digital product roadmap and backlog and uses input from customers and internal stakeholders to frequently refresh and re-prioritize the backlog.
• Coordinate with other Product Managers to ensure cross-product alignment. Mentors other digital product managers.
• Other duties as assigned or requested.

EDUCATION
Required

• Bachelor's Degree Business, Science, Technology, Design, Healthcare or closely related discipline

Substitutions

• NONE

Preferred

• Master's Degree Business, Science, Technology, Design, Healthcare or related field

EXPERIENCE

Required

• 5 years in Digital Product Management
• 2 years in the Healthcare Industry

Preferred

• 4 years with Agile Software Development Methodology

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• Product Manager Certification

SKILLS

• Excellent written, interpersonal, communication, and presentation skills
• Demonstrated ability to work with minimal supervision with a high degree of organization and attention to deta