Crew Member (08463) 3208 W. Cary St., Unit B : $12.80 / HR

Company Description

OUR VALUES:

• The power of possible starts with our people. Fostering inclusion and diversity is simply the right thing to do.
• We believe creating a sense of belonging for everyone promotes a thriving culture of innovation where anything is possible.
• That’s why we are committed to building a culture that welcomes seeks to understand and values everyone’s whole self.

Job Description

SUMMARY:  Domino’s Pizza Team USA team members are an inclusive, fun, and friendly group of people. We strive for teams of happy, motivated and dedicated staff with a passion for providing the best possible service to our customers. The Customer Service Representative (CSR) is responsible for providing quality customer service as well as making our delicious food with pride.   

Salary: $12.80 per hour

RESPONSIBILITIES  

(50%) Provide Best in Class Customer Service  

• Greet customers that enter the Domino’s store with a positive attitude 

• Answer phones to assist with customers’ orders and other inquiries 

• Take payments over the phone and in-store 

• Assist customers with menu questions, specials and offer the best deals  

• Upsell on orders by asking if customers want any sides 

• Deliver carside orders to customers using carside delivery option 

• Respond promptly to any customer concerns or inquiries and correct any service issues 

(30%) Assist with Store Operations  

• Prepare ingredients by following the bin guide, date them, and then refrigerate ingredients, rotate dough, etc. 

• Operate store technology and equipment, such as: store phones, makeline module, starting/stopping the oven, washer and dryer, etc. 

• Make products by stretching, saucing, and topping the product 

• Make shoulder surfing orders by making orders in advance, load it when it pops onto the makeline monitor, etc. 

• Troubleshoot technology issues, such as: fixing the label printer, troubleshooting the kiosk, card readers, etc. 

• Place boxtoppers on all Domino’s products 

(10%) Maintain Image and Cleanliness of the Store  

• Maintain image by wearing a clean uniform, and keeping the store clean and organized 

• Maintain personal hygiene and company image standards (i.e. washing hands often, wearing hat to protect food, keep personal grooming standards, etc.) 

• Clean and sanitize the store and maintain all cleanliness responsibilities  

(10%) Maintain Food and Team Member Safety  

• Monitor expired food and throw out expired product when necessary 

• Mop up spills, post “Caution Wet” sign on mop areas, proactively clean the floor from hazards, etc. 

Qualifications

QUALIFICATIONS 

• Excellent customer service ability 

• Prior experience in a customer service or applicable role preferred  

• Ability to problem solve and resolve customer concerns and/or complaints  

• Proven ability to work as a part of a team to achieve a common goal 

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator) 

• Must be able to make correct monetary change 

• Excellent verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed 

• Ability to enter orders using a computer keyboard or touch screen 

• Must embody Domino’s Values; Do the Right Thing; Put People First; Create Inspired Solutions; Champion our Customers; and Grow and Win Together 

• Ability to pass a pre-employment math test, background screening and drug test. 

PHYSICAL REQUIREMENTS 

Standing 

• Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". 

Walking 

• For short distances for short durations 

Sitting 

• Paperwork is normally completed in an office at a desk or table 

Lifting:  

• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from