Office Manager / Dispatcher

Office Manager and Service Dispatcher

Crete United is an Energy Efficiency company that uses our in-house mechanical, electrical, & plumbing expertise to improve the built environment. Our culture is focused on teamwork, integrity and growth and we spend our time making our communities, our world, and each other better.

Crete Building Services (CBS), a Crete United company, is looking to add an entrepreneur-minded office manager to help bring CBS to life. We are standing up new locations in certain markets across the U.S. We’re looking for go-getters to join our energetic, forward-thinking team. If you say “no” to “it can’t be done” and “yes” to growth, you’ll fit right in.

Position Description:

The Office Manager and Dispatcher will work closely with managers, office staff and technicians to achieve operational goals. Create strong relationships with venders and internal team to ensure accurate billing, internal communication and smooth operation. This person will work with the team to develop/perform technician scheduling, dispatching, service billing, and general office duties as needed.

Key Responsibilities:

• Represent the company’s mission externally and internally in all forms of communication.
• Manage day-to-day client communications, ensuring timely and concise delivery throughout the service experience.
• Support Accounts Payable audit questions for timely billing and invoice processes
• Perform regular office duties including answering phones, filing, daily scheduling and dispatching.
• Executing work orders and dispatching for service repairs & replacements.
• Demonstrate knowledge and understanding of all CBS services and how to articulate the value of such products.
• Perform other related job duties as assigned.

Critical Skills:

• Ability to work in a start up environment.
• Proficient is MS Excel and other MS Office products
• Strong ability to create reporting and conduct analysis of data and information
• Strong internal and external customer service experience
• Exceptional verbal and written communication skills
• Excellent analytical and problem solving skills
• Highly motivated with ability to work independently and create strong partnerships across the business

Qualifications:

• Associates Degree desired
• MEP related expertise, mechanical preferred.
• Minimum Two years’ experience in Dispatching, ERP systems, and Invoicing.
• Minimum three years in an Office Manager position.
• Handle multiple tasks, prioritize goals, and create a sense of urgency.
• Track record of positive, mission-oriented culture creation and growth.
• Demonstrate strong interpersonal and communication skills.
• Office-based role, ability to work flexible schedule.

 

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