Team Lead-Customer Service - Indianapolis - Full Time Day

Leads customer service representatives in patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient needs and organizational guidelines. Leads issue resolutions with other departments as necessary. Gathers patient personal and billing information for database entry and scheduling.

• Leads a team that coordinates new patient referrals for home tube feedings.  
• 3-5 years of Customer Service experience required.
• Experience in a medical setting preferred including medical terminology and diagnosis coding.
• Experience with Enteral Nutrition or Durable Medical Equipment preferred. 
• Shares a weekly on-call rotation with other department Team Leads.
• Training is in-person for up to a month in our downtown Indianapolis office.
• Role is hybrid with some in office and some at home work after the initial training period has been completed.
• High School Diploma/GED required.
• Ability to type 30+ words per minute.
• Requires working knowledge of computers.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.