Server

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Server sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous, and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines.



The ideal candidate has a passion for hospitality and providing exceptional guest service.

Job Description

Principle duties and responsibilities (Essential Functions) include:  

• Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests’ questions and requests. 

• Demonstrate complete knowledge of the food and beverage menu.  

• Serve food and beverage orders after checking for correct temperature, appearance, and portions. Refill when necessary. 

• Operate point of sale system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures. 

• Periodically check-in with tables to ensure guests’ expectations are being met and exceeded.  

• Maintain proper condition and cleanliness of dining areas, stations, and servicing equipment. 

• Complete all closing duties and reports as assigned. 

• Ability to deliver high quality customer service and respond to customer needs.   

• Ability to anticipate work needs and interact professionally to extend customer service with a professional and pleasant personality. 

• Ability to perform work without direct supervision and handle multiple projects simultaneously.     

• Ensure uniform and personal appearance are clean and professional. 

• Display daily professional, courteous, attentive, helpful, and positive attitude towards all guests, fellow employees, and managers. 

• Ability to work cohesively with co-workers as part of a team to reach common goals.   

• Ability to follow Sonesta’s policies and procedures according to company guidelines. 

• Maintain confidentiality of proprietary information and protect company assets. 

• Perform other job duties as requested by supervisors/managers as other job duties may be assigned as needed. 

• Understanding Sonesta’s company and safety policies and maintain compliance with OSHA and the health department requirements. 

 

Qualifications and Skills  

• Valid Driver’s License preferred. 

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