Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Planning & Admin Group Manager within PNC's Business Technology & Innovation organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Must have authority and confidence to accelerate and pause changes balancing the need for quick implementation; however, considering risk management.
• The candidate needs to partner and challenge the Enterprise Change Management policies and procedures for improvement.
• Transform the CAB, documentation and approval process.
• Manage all aspects of IT change management processes/procedures.
• Review and implement processes improvements for documentation of change management processes, procedures, and guidelines.
• Coordination of all IT change management across all BTI organizations.
• Primary Authority to veto changes from moving forward if poses risk to environment.
• Primary voice of change at Senior Level Meetings/Reviews related to change (TRB, ETCB)
• Partner with SRC’s change management team to evolve transparency of changes, monitoring, and validation.
• Push for tighter integration between change and release management.

Job Description

• Oversees cross-functional teams to improve business planning methods. Defines key business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Responsible for the evaluation and transformation of business models for the line of business to improve their organizational effectiveness, expand business, and increase profits
• Leads team in execution of strategic plan and/or specific initiatives to achieve line of business goals.
• Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Leads a team or multiple teams that develop and implement best practices and learning plans to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, compete