People Relations Partner Associate II

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $76,967.10 - $81,018 Per Year

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The People Relations Partner Associate II assists the HR team by providing the support necessary to maintain daily employee relations needs as well as employee relations project support as VOALA continues its growth. This is a hands-on position that will be primarily involved in front-line interaction with program managers and staff in communications, coaching and relationship building. This is an individual contributor role.

DUTIES AND RESPONSIBILITIES

• Interacting with employees and managers in assigned programs to assist with questions and policy clarification; makes on-site visits to program sites to provide face-to-face HR availability to employees in the work environment
• Conducting workplace interviews and address employee concerns; serve as a liaison between program staff and the HR department
• Assist with compliance and program audits
• Support the employee relations team with investigations, written warnings, and documentation
• Conducts basic investigations, applying the verification and resolution of facts and issues in matters affecting disciplinary actions, grievances, appeals, and complaints, refers complex matters to HR Employee Relations Specialist or Senior Manager of Employee Relations as required
• Participates in training employees and managers in HR Policy, Compliance, and best practices
• Is a resource for HR Service team

ESSENTIAL DUTIES

• Provide employee relations support for assigned programs, answer questions, clarify policy, make on-site visits to provide support in the workplace.
• Perform workplace interviews and address employee concerns; serve as a liaison between program staff and the HR department.
• Assist compliance and program audits
• Support the employee relations team with investigations, written warnings, and documentation, conducts limited investigations
• Review documentation to ensure it is complete and organized
• Other duties as required and is subject to change at any time.

ESSENTIAL DUTIES

• An essential function of this position requires incumbents to report to the office.
• Provide employee relations support for assigned programs, answer questions, clarify policy, make on-site visits to provide support in the workplace.
• Perform workplace interviews and address employee concerns; serve as a liaison between program staff and the HR department.
• Assist compliance and program audits
• Support the employee relations team with investigations, written warnings, and documentation, conducts limited investigations
• Review documentation to ensure it is complete and organized
• Other duties as required and is subject to change at any time.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Valid California driver license and access to dependable transportation with adequate insurance
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)

EXPERIENCE:

• Minimum two years of HR generalist work with 20+% dedicated time committed to handling employee complaints