Senior Director, Product Management

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Senior Director, Product Management, Platform Experiences

About the job

We are seeking a visionary and execution-oriented Senior Director of Product Management – Platform Experiences to lead our platform product strategy and execution. In this role, you will be responsible for the foundational services, APIs, and developer infrastructure that power our product ecosystem. You will define and drive the roadmap that enables internal teams, partners, and third-party developers to innovate and scale with confidence. As a strategic leader, you will oversee a team of product managers and collaborate closely with engineering, architecture, design, and go-to-market teams to deliver robust, scalable, and forward-looking platform capabilities. You will establish a product vision and strategy to define the future of our developer tooling, deployment systems, developer experience, observability requirements, and operational capabilities. They will be the steward for evangelizing our platform capabilities and narrative and driving roadmap prioritization across a scalable cloud platform. 

Key Areas include:

• Developer experience and productivity
• Platform reliability, scalability, and trust
• Infrastructure modernization
• Deployment and operational tooling
• Cross-product platform standardization
• Observability across the platform
• Evangelization of our roadmap and platform capabilities

Responsibilities

• Strategic Leadership: Define and own the long-term platform product vision and strategy aligned with company goals with a focus on platform excellence. Anticipate future needs and trends to position the platform as a competitive advantage.
• Roadmap Ownership: Build and execute a comprehensive platform product roadmap that supports both internal teams and external customers.
• Cross-functional Partnership: Collaborate with Engineering, Architecture, Security, Legal, and other Product teams to ensure the platform is scalable, secure, and extensible.
• Team Management: Lead and grow a high-performing team of product managers. Provide mentorship, guidance, and career development opportunities.
• Developer Experience: Champion an outstanding developer experience by driving improvements in APIs, SDKs, documentation, sandbox environments, and tools.
• Platform Governance: Establish frameworks and standards for platform capabilities, data management, service orchestration, and integrations. Drive platform reliability, scalability, and operational excellence. 
• Performance Measurement: Define KPIs and success metrics for platform usage, reliability, scalability, and adoption.
• Stakeholder Alignment: Act as the voice of the Twilio platform across the organization (internal development platform, deployment systems, developer experience and tooling, observability, etc.), ensuring stakeholder needs are well understood and incorporated into the product planning process.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 10+ years of product management experience, with at least 4 years leading platform or infrastructure-focused product teams.
• Proven experience developing and managing platform products such as APIs, developer tools, identity/auth, data services