2nd Shift Security Guard (Full-Time, Onsite)

Description

This is a full-time position. The Security 2nd Shift primary work schedule will be Wednesday through Sunday, 3:00 p.m.—11:00 p.m., though this is subject to change based on museum programming, events, and department needs.

The MASS MoCA Security team is responsible for providing a safe and engaging environment for museum employees and visitors, as well as our campus tenants and their customers. Security Guards assist the Museum Attendant team to safeguard the artwork, and serve as the front line for all security and safety considerations and policies for the museum, its staff and patrons; responsibilities include but not limited to protecting the museum from all types of threats, including but not limited to damage, theft, and fire.

While patrolling the galleries and grounds, or posted in the museum’s lobby, MASS MoCA Security is also available to help visitors by answering their questions, reuniting lost children (and sometimes adults) with their caregivers, and ensures that visitors and employees follow all museum policies. 

Duties and Responsibilities

• Monitor and protect museum visitors, employees, assets and equipment, as well as campus tenants, their customers and property.
• Respond to all medical and other emergencies.
• Serve as the first point of contact for emergency personnel arriving on campus.
• Complete regular tours of museum buildings and campus, locks/unlocks/monitors entrances, exits, galleries, office spaces, and tenant spaces as necessary.
• Report hazardous and unsafe conditions to appropriate departments.
• Work closely with the Visitor Experience team (Box Office and Museum Attendants) to support the museum’s goals for exemplary visitor service and experience.
• Respond to assistance requests from Museum Attendants and other museum employees.
• Give directions and inform visitors of museum and campus policies and guidelines.
• Provide crowd control and security for museum events and festivals.
• Assist with event and festival security setups and deinstallation.
• Direct traffic and parking.
• Assist with way-finding for visitors, help with lost children (and adults).
• Monitor surveillance systems.
• Coordinate shipments and deliveries with departments and tenants as needed.
• Attend mandatory and recommended training about the art, customer service, safety and other topics as required.
• Write reports documenting unusual observations, occurrences, incidents, as well as log sheets, and other daily paperwork

Requirements

Qualifications and Requirements: 

• A MASS MoCA Security Guard requires a high school diploma (or GED).
• Our Guards must be or willing to be trained and certified in First Aid, CPR, and AED, as well as other emergency procedures (i.e. fire and disaster evacuations, active shooter).
• Act as a team player who works well with others, and shows courtesy and respect to colleagues.
• Able to work independently and as part of a team. Regular and punctual attendance required, flexibility in schedule may be needed to cover team needs. 
• Strong people skills, including diplomacy and empathy.
• Strong verbal, communication, analytical skills.
• Adept in conflict resolution; ability to de-escalate a wide range of situations.
• Strong attention to detail, multi-tasking, and critical thinking.
• Exercise discretion and independent judgment.
• Proficient in, or willing to become proficient in, the use of a two-way radio.
• Excellent written skills (legible handwriting) and computer literate (Google, docs, spreadsheets, email, etc).
• This job description is intended to describe the general nature of the role and the work being performed. It is not an exhaustive list of all responsibilities. The Security Guard may be required to perform duties outside of their normal responsibilities, as needed.

Work Conditions 

• This position's primary work schedule will be Wednesday through Sunday, 3:00 pm-11:00 pm, though this is subject to change based on museum programming, events, and department needs.
• Availability on weekends, holidays, as well as events, programs and festivals, including those after museum hours.
• This position requires indoor and outdoor patrolling year-round, including in inclement weather conditions. 
• This position may require work in dimly lit areas, and/or may be subject to strobe lights or other photo sensitive situations.

Physical Requirements

• Must be able to sit, stand, and walk for long periods of time.
• While performing the duties of this job, the employee may be required to climb, stoop, kneel, crawl, twist, bend, sit, walk, stand, and use repetitive movements of the hands.
• Must have excell