Collections Representative II
Harley-DavidsonAbout the role
Auto req ID: 57779
Title: Collections Representative II
Job Function: Collections
Location: RENO
Workplace Category: Hybrid
Company: Harley-Davidson Financial Services
Full or Part-Time: Full Time
In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come.
Harley-Davidson Financial Services, a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships, helping make the ride attainable for all.
Are you ready to ride with us?
HDFS’ Reno, Nevada office serves as one of the Company's two operations centers. HDFS first established its roots in 1992 in Nevada. It is also home to Eaglemark Savings Bank, the Company’s lending institution, where all loans are funded. Reno employees represent the loan origination and servicing business units including Collections, Funding, Underwriting, Dealer Services, and HDFS’ Cycle Insurance business unit. There are also employees who work in Accounting, Legal, Global Information Services, Risk, Enterprise Project Management, and Compliance who call this office home. Join our team as a Collections Representative II.
Job Summary
Under direct supervision the Collections Representative is responsible for collection delinquent accounts by phone or correspondence. Uses computerized system for tracking, information gathering, and/or
troubleshooting. The Collections Representative answers basic inquiries or resolve problems by following routine procedures and processes.
This position is fully remote but candidates must be located within an hour from the Reno, NV area.
Start Date: Tuesday, September 8th (during training, hours will be 9am-6pm CST, Mon-Fri)
Regular Hours beginning in September:
-8am-5pm PST (4 shifts, Mon-Fri)
-10am-7pm PST (1 shift, Mon-Fri)
-8am-12pm PST every other Saturday
-Will work one half day during the week when working a Saturday
Job Responsibilities
- Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary.
- Supports dialer function through outbound manual dialer campaign.
- Assigns accounts to agencies for repossession, skip-tracing, or in-person collection activity when approved by appropriate authority level.
- Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers when applicable.
- Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues.
- Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
- Ensures that all steps necessary are taken to protect the interest of the company.
- Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.
Education Requirements
Education Specifications
- High School diploma/GED Required.
Experience Requirements
- MUST HAVE a minimum of 2-3 years of recent collecti
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