Lead Functional Analyst - CIS

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

 

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

 

Posting End Date:  at 11:59PM HST

 

BRIEF POSTING DESCRIPTION:

The P EW ENTERPRISE FUNCTIONAL SOFTWARE SVCS Department of the P SOFTWARE APPLICATION SVCS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

 

JOB FUNCTION:

Under the direction of the Senior Lead Functional Analysts, provides corporate-wide support for implementation and optimization of policies, programs, projects and procedures for SAP CIS.  Serves as the subject matter expert in the administration, management and support of all matters pertaining to the following functional areas and processes:

 

• Billing/Bill Print
• Customer Service
• Credit
• Device Management
• Finance
• Security
• Utility Customer eServices (UCES) and Interactive Voice Response (IVR)
• Work Management

 

Performs configuration within SAP CIS to support and enhance solutions and responsible for resolving functional, configuration, and data errors in the system, providing Level 2 functional and technical support, developing functional and technical documentation and specifications, creating business process definitions, and coordinating development efforts with the technical resources within the SAP CIS.  Works closely with other Lead Functional Analysts and functional administrators across the Companies (Hawaiian Electric, Maui Electric, and Hawaii Electric Light) to design and implement work products and processes.

 

ESSENTIAL FUNCTIONS:

• Coordinate and facilitate corporate-wide efforts to maximize the consistent application of SAP policies, programs, projects and procedures by providing to process owners in all process areas in HECO, MECO and HELCO:
  • Define and lead individual SAP solutioning efforts from defining user requirements through implementation.
  • Define and implement Key Performance Indicators (KPIs).
  • Establish process/workflow improvement priorities for respective process areas in conjunction with the overall organization’s improvement goals.
  • Participate in process design activities and workshops (business blueprinting).
  • Review/approve definitive business processes for alignment with SAP technologies/architectures. Evaluate changes to business processes and determine system impacts.
  • Approve (or reject) systems changes impacting business processes.
  • Act as a change agent for business process adoption and improvement. Help manage changes that result from new requirements, defects, or incidents through the implementation process.
  • Plan business process and functional application solutions.
  • Create or modify business process definitions and functional specifications.
  • Assist in defining and validating business requirements, including the identification and assessment of gaps between such requirements and SAP functional capabilities.
  • Maintain system solution design documents and testing documentation.
  • Develop scripts and test data for testing SAP CIS Solution processes, perform the testing.
  • Facilitate functional workshops with business staff. Act as a liaison to business analysts for changes that impact the functional processes in SAP.
  • Provide functional support in user training.
  • Maintain FAQs – Application Questions.
  • Provide training to process owner(s) and end users for any changes resulting from problem resolution.
  • Monitor and ensure that the SAP CIS is operating efficiently and the data between the CRM and CRB modules of SAP are consistent.  Resolve data process errors in a timely manner.
  • Aid technical team members when necessary in explaining business process or functional requirements.
• Escalate risks or issues to Senior Lead Functional Analysts.
  • Program/adapt, test, troubleshoot, document, and implement SAP and SAP-related information systems and/or applications to meet customer needs (new or modifications).
  • Evaluate business or technical software (Unix, client-server, desktop/laptop, tablet, and/or smart-phone) that meet customer needs.  This includes review of alternatives and support for cost/benefit reviews.
• Provide Level 2 functional and technical support and perform configuration a