Senior Director, Program Management (Remote)

*We are open to supporting 100% remote work anywhere within the U.S.*

We are seeking a motivated Senior Director to be an Engagement Manager for ICF’s Digital Modernization Division. Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients.

The Team:

Our team supports a private sector client to implement mission-critical systems using ServiceNow and other Platforms as a Service (PaaS).  We created modernized solutions within the platform(s) to deploy workflow automation with an emphasis on enhanced user experience, including self-service mobility.  We provide both new application development and operation and maintenance support.

Job Responsibilities:

The Engagement Manager will lead a new program supporting a client with the implementation of cloud-based platforms, including ServiceNow and DataBricks, to meet the individual customer’s mission. The candidate will be responsible for oversight of cost, scope and schedule across the task orders. The candidate will lead multiple sub-teams, advising and engaging the client on key operational and strategic priorities, and tracking, and supporting the completion of high-quality deliverables in a highly complex, dynamic environment. In addition, successful applicants will demonstrate an ability and desire to continually learn new technologies in a changing environment; an analytical and problem-solving way of thought; a business-oriented mindset; and an overall resilient, flexible, and enthusiastic personality.

Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations for the public and private sectors. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise.

Primary duties include, but are not limited to:

• Facilitate strategic conversations across ICF Divisions to develop a holistic solution for customer’s needs, bringing together the best of ICF’s capabilities.

• For specific emerging client programs, conduct gap analyses of ICF capabilities against requirements and identify solutions to fill those gaps.

• Collaborate closely with business owners to ensure enhancements satisfy the required needs of the business and campus.

• Manage status update meetings and communicate external timelines and impacts of new initiatives to team members.

• Manage time and expectations of multiple projects and team members.

• Identify and communicate downstream impacts of enhancements or major projects to other teams /departments that may be impacted.

• Work well in a collaborative environment to complete requirements.

• Work closely with the Organizational Readiness team to ensure proper communications and training materials are updated as major enhancements are planned to be released into production.

• Work with business owners and technical leads to resolve production support issues that arise in the application.

• Play a key role in leading and executing functional user acceptance testing with guidance from the project teams.

• Partner with ICF executive leadership to understand client needs and market trends, highlight ICF differentiators, and identify market solutions and capabilities to address emerging market demands with high growth potential.

Position Requirements:

• 14+ years of work experience in a very fast-paced, dynamic environment

• 7+ years of experience managing ServiceNow programs.

• 7+ years of experience with developing white papers, capability presentations, and RFI responses.

• 7+years of expertise with Agile Scrum methodology

• 10+years of advanced skill in Microsoft Office Suites

• Bachelor's degree in the technology field or business administration

• This is a remote position; however, the candidate must reside in the DC, Maryland, or Virginia area to attend client meetings when necessary.

Preferred skills:

• PMP

• ServiceNow Certified System Administrator

• ITIL Foundations

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Working at ICF

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