Director [Head] of Program Management

At Silent Eight, we develop our own AI-based products to combat financial crimes that enable things like money laundering, the financing of terrorism, and systemic corruption. We’re a leading RegTech firm working with large international financial institutions such as Standard Chartered Bank and HSBC. Join us and help make the world a safer place! 

Opportunity Overview

Reporting to the C-Suite, the Director of Program Management is a critical member of the senior leadership team and helps drive organizational excellence across teams and departments. This role will develop and refine processes, manage and develop teams in Europe, the US, and Asia, as well as partner with stakeholders to define and align priorities, and manage the progress and communication of the organization's project portfolio.

This role requires a diverse skill set: someone with only a software or IT program management background will not be successful. The ability to plan as well as execute, the ability to cultivate strong, integrity-based relationships, the ability and willingness to learn new things, and a commitment to transparency are all required. Silent Eight is pragmatic and practical: come prepared to deliver results rather than endlessly discuss philosophy.

 Responsibilities:

• Leads the program management function including portfolio management, process development, priority alignment, project tools, and communication/reporting channels
• Leads and mentors a team of project managers who execute cross-functionally on programs of significant complexity and high visibility (note: the team will need to be built)
• Ensures projects are correctly defined, measured, and tracked against appropriate KPIs, and regularly reviews progress and stakeholder satisfaction
• Partners with functional leaders in Product, Engineering, and Operations, and other teams to define process, calibrate resources, foster buy-in, and ensure timely progress of projects
• Works with vendors, clients, and other business partners to negotiate SoWs and project plans
• Ability to diplomatically move projects along and instill a sense of urgency when needed across multi-disciplinary teams
• Analyzes key data to design and deploy process improvements across the company, ensure consistent alignment of effort, and maximize efficiencies across projects 
• Identifies and solves for evolving gaps and emerging needs in skills, process capabilities, and capacity to support sustained long-term business growth
• Works across organizational boundaries inside and outside of Silent Eight, leading teams in building trust, collaboration, and breaking down barriers
• Manage project risks, develop mitigation plans and resolve problems impacting project completion, proactively resolving project issues, and escalating to management when necessary

 Minimum requirements:

• At least 5-10 years’ experience leading project management teams
• At least 5-10 years’ experience of direct program management experience developing complex schedules, coordinating cross-functional teams, and leading execution
• Experience in a quickly scaling organization
• Comfortable with ambiguity but passionately strives to bring clarity to the organization
• Background planning and delivering systems which require both hardware and software components
• Experience working directly with clients to negotiate deliverables and taking a client-centric approach at all times
• Proven success in managing teams in different locations
• Executive-level verbal, visual, and written communication skills
• Expertise with multiple program management methodologies and judgment to know when to use each
• Fluent in written and spoken English
• Willingness to take on extra responsibilities as needed

 Bonus points:

• Experience in a start-up environment
• Experience managing internationally
• Experience in a B2B software company
• Experience with a company going to and through IPO
• Bachelor's in business, engineering, computer sciences, or a related field
• PMP or other project management certification or advanced PM training
• Located in EST time zone
• Degree in a technical field like engineering, computer science, etc. 

 

Silent Eight is an Equal Opportunity Employer. This company does not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

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