Senior Client Manager-Healthcare

Make an impact with NTT DATA
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The Senior Client Manager is an advanced subject matter expert and quota-bearing sales professional for the Healthcare Industry. The primary responsibility of this role is to take full ownership of assigned healthcare accounts, retain and grow these client relationships, and identify new business opportunities.

The focus of this role is to manage and expand client relationships to drive new land opportunities, account expansion, and renewals across all solutions within assigned healthcare accounts and targeted pursuit accounts.

The Senior Client Manager is required to pursue and convert qualified healthcare leads identified while positioning the organization as a trusted partner within the healthcare ecosystem. This role requires a proven ability to sell complex, large-scale services and solutions for healthcare industry, engage executive-level stakeholders, and drive measurable business outcomes over multi-year engagements. It requires the ability to travel up to 50% to support in-person meetings with healthcare clients, partners, and internal meetings, including participation in on-site engagements, strategic account reviews, and business development activities.

Your day at NTT DATA
As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients. Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle. This role is not just about sales; it is about building lasting connections and identifying how our services can add real value to their business.

You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for. Using our company's sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts. As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships.

Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth. You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization.

In this role you will:

• Manage and grow strategic relationships with healthcare clients (e.g., provider systems, payers, life sciences organizations, and healthcare technology partners) to drive new business, account expansion, and renewals across all solutions within assigned accounts and/or new logo pursuits.

• Pursues healthcare-focused leads identified by Demand Generation, Business Development Representatives, and identified target pursuit accounts.

• Minimizes churn and maximizes retention across assigned accounts by ensuring ongoing value realization and client satisfaction.

• Drives client satisfaction throughout the entire healthcare buying lifecycle, from discovery and solution design through implementation and renewal.

• Generates demand by assisting healthcare clients in identifying clinical, operational, financial, and regulatory needs, and effectively articulating how the company can add value through its services and solutions.

• Influences and works closely with vendors, technology partners, and ecosystem alliances to achieve required outcomes.

• Uses company sales tools, CRM platforms, and proficient sales methodologies, such as MEDDPICC, to effectively manage healthcare accounts, opportunities, pipelines, and forecast.

• Develops open and effective communication channels with key stakeholders within healthcare organizations, including executive leadership, clinical leaders, IT, compliance, and procurement.

• Encourages revenue growth by positioning and inspiring clients to adopt additional services and solutions aligned to evolving needs.

• Serves as a reliable and trusted point of contact for healthcare clients, establishing strong, long-term business relationships.

• Takes full ownership of a portfolio of healthcare accounts and target pursuit accounts.

• Determines appro