Manager, Account Management KA - Milwaukee or Green Bay, WI

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

Management of the Field Account Management for the UnitedHealth Care Key Accounts responsible for customer education, training and support for clients and brokers in the 100 to 5,000 employee range.

Primary Responsibilities:

Management:

• Manage and monitor client assignments
• Training of field account management staff, new hire and ongoing
• Maintain an acceptable level of training and education for clients on UHC's products and services
• Personnel development and management
• Set teams strategy to achieve goals
• Direct and manage service plan

Relationship Building:

• Build and maintain key client and producer relationships
• Develop and maintain key internal relationships
• Present a positive image of UnitedHealth Group to the marketplace

Product Knowledge:

• Detailed understanding of all UnitedHealth Care products, services and solutions across all health plan sites
• Working knowledge of Enterprise/ancillary product lines
• Ability to identify and communicate the need for improvements in UnitedHealth Care products and services

Healthcare Knowledge:

• Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealth Care
• In-depth healthcare knowledge, understands important trends
• Demonstrates knowledge of competitors strengths, weaknesses and strategies
• Understands medical management operations and strategies

Internal Operations & Capabilities:

• Ability to navigate UnitedHealth Care internal departments to produce positive service results for clients and the company
• Extensive knowledge of internal people, roles/responsibilities and processes

Relationship Building:

• Ability to build and maintain solid multilevel client and producer relationships
• Ability to build and maintain solid internal relationships
• Ability to work well in cross-functional teams

Customer Focus:

• Ability to successfully implement client accounts
• Consistency models a customer-focused approach
• Effectively manages difficult service situations to a positive result
• Ability to deal with sophisticated customers and brokers/consultants
• Anticipates problems and develops contingency plans
• Ability to customize existing marketing tools to meet the individual needs of a client

Personal Attributes:

• Consistent performer
• Ability to multi-task
• Ability to grasp new ideas and products
• Solid communication skills (written and verbal)
• Highly effective strategic planning abilities
• Solid presentation skills
• Consistently demonstrates flexibility
• Excellent planning and organization skills
• Consistently models a customer-focused approach
• Ability to influence and negotiate complex situations
• Complex problem solving ability

Management:

• Ability to recruit, hire and monitor staff
• Solid training skills
• Ability to set and execute office strategy to achieve goals
• Ability to consistently manage and direct cross-functional teams to successful outcomes
• Solid personnel development and management skills
• Ability to mentor staff
• Ability to direct and manage service plans
• Values and promotes diversity within his/her organization
• Ability to make difficult or unpopular decisions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your r