Inside Sales Coordinator

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Overview  

The Inside Sales Coordinator is responsible for the execution of multiple customer projects by expediting and fulfilling the project objectives. This role will work closely with sales representatives, customers, and vendors to ensure deliveries are on time and accurate.  

Key Duties & Responsibilities  

The Role’s responsibilities include, but are not limited to: 

• Coordinate the shipping/delivery status of pending inbound and outbound shipments and ensure vendor shipment and delivery logistics are on-time for multiple projects. 

• Work proactively with field sales professionals (Sales and Service or Technical Inside Sales Representatives) to understand and assist with sales activities and enhance customer relationships. 

• Confirm and ensure data entry adjustments are made for purchase orders, customer orders, procurement match and trade discounts as needed. 

• Review project process prior to execution of the customer orders to ensure accuracy and communicate deliverables. 

• Manage and track order acknowledgements with both manufacturers, vendors, and customers by providing progress reports to customers. 

• Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material). 

• Monitor expected ship dates to ensure timely delivery and expedite as needed. 

• Manage project documentation requirements with customers and vendors. 

• Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information. 

• Comply and promote awareness and understanding of MRC policies, procedures and expectations to all employees, to include strict enforcement and compliance with DOT and SOX compliance guidelines. 

• Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge. 

• Other departmental duties or projects as assigned. 

Required Experience  

• High School Diploma, GED (General Education Degree) and additional post-secondary training or education. 

• Any combination of 2+ years in customer service, inside sales support and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience. 

• Project management experience is a plus.  

Skills & Abilities  

• Ability to prioritize multiple tasks and to work both independently and as part of a team.