Front Desk Representative

Description

We are seeking a friendly, organized, and detail-oriented individual to join our healthcare team as a Medical Office Front Desk Representative. This critical role serves as the first point of contact for our patients and visitors, ensuring a welcoming and efficient experience. The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced medical environment.

Our Company Values:

We strongly believe in the value of family and strive to provide work / life balance for all of our employees. While our departments vary, the importance of each does not, which is why we all follow the same values across our company --Dependable -- Patient Centered -- Initiative -- Team Player -- Adaptable

What We Offer:

· Medical, Vision, and Dental Insurance.

· Employer-paid Basic Life Insurance

· 401k with employer match and investment advisor services

· Generous time off -- vacation, personal, and sick time.

· 8 Paid Holidays

· An Appealing Work-Life Balance - no nights or weekends

Job Title: Clerical – Front Desk

Reports To: Site Lead & Operations Lead

Department: Clerical

Supervises: N/A

Location: On site - Jamestown NY 

Travel Required: <10%

Position Type: Full-time, Non-exempt

Pay: $15 - $19 per hour

SUMMARY:

Clerical – Front Desk greets and identifies patients and visitors coming into the office in reference to daily schedules. Verifies pre-visit documentation is current and complete. Also provides patient with post-appointment summary and schedules next appointment.

ROLE AND RESPONSIBILITIES:

• Check patients in by collecting needed information required for visit
• Assist self-patient check in with Kiosk
• Verify demographics and insurance are current
• Schedule patient for next office appointment and give summary when leaving office
• Collect copay and balance due by patient
• Complete daily scan of incoming mail and records
• Completes daily cash out and deposit
• Handles cash bag per policy
• Work within designated tank to call patients
• Maintain office cleanliness set by OSHA standards
• Maintain strict HIPAA standards related to patient information
• Participate and communicate in team meetings to identify and problem solve processes
• May assist in other departments as needed
• Any additional duties as assigned by management

Requirements

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• At least six months of experience in a customer service role required
• Experience in a medical office role preferred
• High School Diploma or GED required
• Associates Degree in related field preferred

PREFERRED SKILLS:

• Excellent verbal and written communication skills
• Medent experience preferred
• Excellent customer service skills required
• Strong attention to detail, organizational skills, and ability to prioritize and meet deadlines
• Strong analytical and problem-solving skills
• Proficient in Microsoft Suite

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

The physical requirements and working environment are typical of most medical office settings. Employees are frequently required to sit for long periods of time, stand, walk, balance, hear, talk, reach, and use their hands. Employees may occasionally be required to bend, stoop, kneel, crouch, climb (stepstool) and stretch. Physical effort requires some lifting usually not in excess of 15 pounds. The office work environment is indoors and free from dust, smoke, moisture, and excessive noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply.

If you meet the requirements and are interested in this opportunity, please submit your application today. We look forward to hearing from you!