Customer Technical Training Administrator

Be part of the future! 

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. 

What we offer: 

• Competitive Starting Pay 

• Paid Training 

• Global Advancement Opportunities 

• Company Vehicle (as applicable) 

• Referral Bonuses 

• Comprehensive Benefits 

• Medical/Dental/Vision insurance 

• Health Savings Account (HSA) 

• Life Insurance 

• 401(k) savings plan with company match 

• Short-Term and Long-Term Disability 

• Employee Assistance Program 

• Wellness Program 

• And More!  

What you will do

The Technical Training Coordinator plays a critical role in the planning and execution of technical learning. This role consists of coordinating all elements of technical learning for our external business partners and end-user customers. Reporting to the Administrator and Logistic Lead, the Technical Training Coordinator tasks include developing training schedules, creating quotations for training services, LMS administration, and customer service for third-party partners and end-user customers. The successful candidate will work across different vertical markets and collaborate with stakeholders and other training coordinators. This role is also responsible for monthly metrics and financial reconciliation.

How you will do it

• Act as central point of contact for external business partners, internal sales team, and end-user customers
• Lead and oversee the on-boarding process of external business partners in coordination with sales team
• Creates quotations for training services and follows-up for business development • Coordinate all training and enrollments through the Learning Management System
• Lead role in planning, creating, and implementing each year's technical training schedule • Create/distribute enrollment reports to stakeholders
• Prepares and submits monthly charge back reports to finance
• Maintains Inventory Control/Parts Ordering • Reconciles purchase card monthly and submits expense reports
• Provide monthly revenue report to management • Creates and distributes weekly enrollment report to stakeholders
• Maintain team calendar with training, time off and other notations
• Other administrative duties, as assigned

What we look for

• Previous experience in a Technical/Sales Training Coordinator role is essential
• Process Oriented – able to follow and deliver on complex and detailed workflows • Out of the box problem solving skills and capability to work independently to solve schedule/personnel or customer challenges
• Communicate effectively with peers, customers, stakeholders, and management.
• Proficient using Microsoft Office (Word, Excel, PowerPoint, Access)
• Ability to effectively organize and manage multiple training initiatives simultaneously
• Strong understanding of business goals and standards for customer service
• Associates Degree in Business Administration or equivalent corporate experience
• At least three years' administrative experience in a corporate environment

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view mo