Dean of Alumni, Student and Career Services

Job Description

Dean of Student, Career, and Alumni Services

Reports to: President
Classification: Exempt, Full-Time

Position Summary

The Dean of Student, Career, and Alumni Services provides executive leadership for the College’s student support, academic support coordination, career services, alumni engagement, and student success functions. This position is responsible for creating an integrated, student-centered support model that promotes persistence, retention, satisfaction, graduation, licensure readiness, employment outcomes, alumni engagement, and student re-entry success.

Serving as a senior institutional leader, the Dean oversees the teams and leaders responsible for student services, academic support operations, student success coaching, tutoring services, career services, alumni relations, orientation, graduation, student activities, and related student-facing administrative processes. The Dean ensures these areas operate in alignment with institutional priorities, accreditation expectations, regulatory requirements, and the College’s mission.

This role builds strong cross-functional partnerships with academic leadership, admissions, financial aid, the registrar, business office, compliance, and institutional effectiveness to ensure students receive coordinated support from enrollment through graduation and into professional practice and alumni engagement. The Dean also develops systems, processes, and accountability measures that strengthen the student experience, improve outcomes, support census accuracy, and advance re-entry, persistence, retention, and completion efforts across all programs.

Essential Duties and Responsibilities

Strategic Leadership and Oversight

• Provides leadership and oversight for student services, academic support coordination, student success coaching, career services, and alumni engagement.
• Supervises and develops the leaders and staff responsible for these functions, ensuring clear priorities, accountability, and professional growth.
• Establishes and advances a comprehensive student support strategy designed to improve persistence, retention, student satisfaction, graduation, certification/licensure readiness, employment outcomes, alumni engagement, and re-entry success.
• Ensures student-facing support services are aligned, responsive, student-centered, and delivered with a high standard of service excellence.
• Serves as a senior leader in institutional planning and decision-making related to student experience, support services, student success initiatives, and enrollment persistence strategies.
• Builds a culture of collaboration, care, accountability, and continuous improvement across all supervised departments.

Student Experience, Engagement, and Support

• Oversees the design, delivery, and continuous improvement of non-academic student support services across the student lifecycle.
• Ensures students have access to timely and effective support related to transition, belonging, wellness, persistence, resource navigation, and barrier resolution.
• Oversees student engagement programming, including orientation, student appreciation activities, co-curricular programming, graduation-related student support, and student organization support.
• Ensures that appropriate student resource networks are maintained and accessible, including referrals for community and wellness services such as counseling, housing, childcare, transportation, legal support, financial hardship resources, and related services.
• Provides executive oversight for systems that identify and support at-risk, re-entry, reinstated, stop-out, and other high-need student populations.
• Leads institutional efforts to improve and obtain student re-entries for all programs, partnering across departments to remove barriers and support successful restart and persistence.
• Partners with academic leadership to ensure students experiencing attendance, progression, or persistence concerns receive timely intervention and coordinated support.

Retention, Persistence, Graduation, and Online Student Success

• Develops and leads strategies to improve student persistence, retention, graduation, and successful re-entry outcomes across the institution.
• Uses student support, census, and outcome data to iden