PUBLIC DEFENDER'S OFFICE, 6TH CIRCUIT- AUTOMATED SYSTEMS ASSISTANT I - 21008493

Requisition No: 858068 

Agency: Justice Administrative Commission

Working Title: PUBLIC DEFENDER'S OFFICE, 6TH CIRCUIT- AUTOMATED SYSTEMS ASSISTANT I - 21008493

 Pay Plan: Public Defndrs JAC

Position Number: 21008493 

Salary:  $50,000.00 - $55,000.00 

Posting Closing Date: 10/04/2025 

Total Compensation Estimator Tool

 

Job Title: Automated Systems Assistant I
Location: The Law Offices of Public Defender Sara Mollo, Sixth Judicial Circuit – Clearwater, FL
Salary Range: $50,000 to $55,000
Department: Information Technologies
Reports To: IT Director

 

About Us

 

At the Law Offices of Public Defender Sara Mollo, Sixth Judicial Circuit, we believe in justice for all—not just for those who can afford it. Our mission is rooted in the fundamental principle that everyone deserves quality legal representation. We proudly represent indigent clients, ensuring that their constitutional rights are protected throughout every stage of the legal process. Our dedicated team of attorneys, investigators, and support staff works tirelessly to provide a strong, client-centered defense. Serving the communities of Pinellas and Pasco Counties, we are committed to upholding fairness, dignity, and respect for every person who walks through our doors. Under the leadership of Public Defender Sara Mollo, we strive to make a meaningful impact on both the individual lives we represent and the justice system as a whole.

 

Job Overview:

 

The Law Offices of Public Defender Sara Mollo is hiring an Automated Systems Assistant I. As a Tier 1 Technician, you will be the first point of contact for customers seeking technical assistance. You will troubleshoot and resolve basic technical issues, ensuring a smooth and efficient experience for end-users. This role is ideal for individuals with a passion for technology and problem-solving.

 

Key Responsibilities:

 

• Provide front-line support to customers via phone, email, or chat.
• Troubleshoot and resolve basic hardware and software issues.
• Assist customers with system setup, configuration, and software installation.
• Document all customer interactions and technical resolutions in the support ticketing system.
• Escalate complex issues to higher-level technical teams (Tier 2/Tier 3) as needed.
• Perform remote troubleshooting and resolve issues through diagnostic tools.
• Educate customers on product functionality, basic usage, and best practices.
• Maintain high customer satisfaction through clear communication and prompt resolution.

 

 

Qualifications:

 

• Strong communication skills (both written and verbal).
• Basic understanding of Windows operating systems, Microsoft software applications, and multiple LoB applications.
• Familiarity with common IT hardware (PCs, laptops, printers, routers).
• Experience with helpdesk software or ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
• Ability to follow troubleshooting procedures and document resolutions accurately.
• Excellent time management skills and ability to handle multiple tasks.
• Willingness to learn and grow in a technical environment.
• Prior customer service experience is a plus.

 

Preferred Qualifications:

 

• Technical certifications (CompTIA A+, ITIL Foundation, etc.) are a plus, but not required.
• Experience with remote support tools (Team Screenshare, Remote Desktop, SCCM, etc.).
• Knowledge of networking basics (IP addressing, DNS, VPN, etc.).

 

Benefits include:

 

• Florida Retirement System benefits
• Life Insurance Coverage
• Comprehensive Medical and Prescription Drug Coverage
• Preventive Care Benefits and Wellness Program
• College Tuition Reimbursement
• Annual Leave and Sick Lea