Customer Service Representative

Description

Customer Service Representative

Knoxville, TN

Description

Come grow with us. Supportive Employee focused work environment with the option to work remotely after on-site training and at least 6 months of consistent job performance!

Join the Edfinancial Team — Where Purpose Meets Growth!

Position: Customer Service Representative (On-Site – Knoxville, TN)

Starting Pay: $18.00/hour + $4.93/hour fringe benefit

That’s over $22/hour in total value, plus growth opportunities, training, and a supportive team environment!

Learn More: Edfinancial Careers

Discover our story, explore our company culture, and hear from real team members about why they love working at Edfinancial.

What You’ll Do

As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll:

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high-quality work environment.

Why You’ll Love Working Here

At Edfinancial, we don’t just talk about culture — we live it.

You’ll join a community that values:

• Growth & Development: Paid training, certifications, and opportunities for advancement.
• Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.
• Purpose: Every call you take helps our customers manage one of life’s biggest investments — their education.

“The people here genuinely care — it feels like family.”

— Edfinancial Team Member

What We’re Looking For

• Strong communication and listening skills
• A professional, positive attitude
• Ability to stay organized and meet daily goals
• Basic computer proficiency
• Open availability during business hours

Work Details

• On-Site Position: Knoxville, TN (Remote eligibility after 6 months of meeting performance metrics)
• Hours of Operation (Starting April 1, 2025):
  
  • Mon: 8 AM – 11 PM EST
  • Tue–Fri: 8 AM – 8 PM EST
  • Sat: 10 AM – 2 PM EST
  • Schedules are assigned based on business needs; flexibility is key!
• Overtime: Occasionally required during peak times

Additional Responsibilities

• Maintain confidentiality and data security at all times
• Stay current with system updates, loan phases, and compliance standards
• Complete annual training and certifications
• Support other departments during peak seasons

Ready to Start Your Journey?

Be part of a team that values integrity, growth, and community.

Apply today and start your next chapter with Edfinancial Services!