IT Product Manager ngPMS Reporting & Data

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips. We’re growing; grow with us.

Purpose of the Role

Responsible for delivering quality products across the Hotel experience - Next Generation PMS for Reporting and Data

This role coordinates among business stakeholders, software developers, technical engineers, designers, data analysts, and other functional subject matter experts to create a comprehensive and holistic roadmap that addresses both short term and long-term needs for the Next Generation Property Management System.  The Product Manager, must be able to work at the strategic level (generating innovative ideas for growth and change management) and at the tactical level (analyzing data, solving problems). The Product Manager, will prioritize and activate said roadmap, ultimately managing the end-to-end product lifecycle from ideation to launch to adoption to optimization in an agile methodology, pivoting as needed in response to stakeholder and customer needs.  They will also support in-depth business reviews, communicate, and present across all levels of the organization and support cross-functional product teams.

 

Key Accountabilities

• Lead development and implementation of product strategy: future state based on deep understanding of how the business works, incorporating customer insights, markets, competition, and distribution capabilities as well as the potential “game changing” new functionality and capabilities IHG will require to compete in the Reporting and Data space.
• Evaluate and prioritize the Reporting and Data platform within the ngPMS, driving development and documenting requirements for the platform. 
• Drive the roadmap of initiatives including small enhancement and content refreshments to existing products as well as new product needs.
• Influence and drive the PMS vendor/s development pipeline from planning to the end-to-end enablement solution.
• Identify product opportunities far in advance of obsolescence, drive strategic planning, and articulate topline business requirements.
• Lead cross-functional working teams to design, develop, and implement prioritized product roadmap.
• Source data and craft test plans to ensure data-driven decisioning; use insights to inform priority of work.
• Proactively seek input from stakeholders to align the roadmap against business and customer needs.
• Work closely with data and reporting business owners including stakeholders in Commercial, Loyalty, Finance, Global Technology, and other business groups on ngPMS data and reporting readiness.
• Forecast ROI, regularly report on product performance post launch, drive product adoption, and lead optimization plan.
• Identifies goals, metrics, and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings.
• Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class.
• Manage product lifecycles:  continually evaluate product performance and key customer insights and ensure new product needs are identified far enough in advance to address needs before product obsolescence.   
• Communicate product information: including product roadmap, specifications, value proposition, sales tools training tools and competitive information to stakeholders.  Provide status updates to PMO for regular reporting cycles.   
• Fosters collaboration with team members to drive value and identify and resolve impediments.
• Represent the voice of the data and reporting business owners when engaging with the ngPMS vendor(s).
• Responsible for tracking end-to-end data and reporting delivery roadmap and release dates.
• Meet regularly with data and reporting business owners to understand their challenges and needs to drive data and reporting requirements.
• Coordinate distribution of ngPMS updates, release notes, maintain related documentation as well as help with questions related to data and reporting requirements or concerns.
• Maintain a shareable directory of documents and reference material to suppo