Principal Engineer, Xfinity Mobile Network Operations

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Our Xfinity Wireless network team is looking for a  professional Mobile Wireless Network Operator with profound skills in E2E data and voice call architecture, operations, and management of OSS/BSS functions to join our continued growth.

The  ideal candidate possesses knowledge of KPI analysis, incident management, and dashboard development, complemented by technical capabilities in developing sensors and applying machine learning models for proactive analysis of network issues.

Job Description

This is an opportunity to work on the cutting edge of mobile network operations, applying both technical and analytical skills to enhance network performance and customer experience.

This role is based in the Comcast Technology Center in downtown Philadelphia, PA. It is not eligible for remote/virtual employment.

Key Responsibilities:

Network Operations & Architecture 

• Operate, maintain, and optimize the mobile wireless network, focusing on E2E data and voice call architecture. 
• Operate and manage OSS/BSS functions to ensure smooth network operations. 
• Good working knowledge of OSS/BSS, including but not limited to provisioning gateways, eSIM/SIM provisioning servers, entitlement services and other service assurance functions 
• KPI Analysis & Proactive Analytics 
   

Analyze network KPIs for trending, extracting actionable insights, and conducting proactive network management. 

• Design and refine meaningful KPIs from network metrics for improving monitoring and predictive analytics.

​Dashboard Creation & Network Monitoring

• Design and maintain the dashboards that monitor network health by collecting metrics from various network elements. 
• Real-time visibility of network performance to support quick decision-making on issues at hand. Incident Management & Troubleshooting 

Utilize incident management tools, such as ServiceNow, to track, manage, and resolve network incidents. 

• Investigate network issues through log analysis and root cause inference using advanced skills in troubleshooting to maintain high reliability of the network.  

Sensor Development & Data Collection 

• Develop and deploy sensors in  Python or Golang  that collect data from various internal and external applications. 

• Leverage sensors to improve data gathering with greater accuracy and provide deeper insight into network performance.  

 

Predictive Analytics & Machine Learning 

•  Design, train, and deploy machine learning models analyzing issues in the network for improving wireless experience. 

• Utilize the models developed for deep