Managed Services Engineer – Evergreen Pipeline

We are continuously building our pipeline of Managed Services Engineers with experience working in Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs).

This evergreen requisition is designed to identify engineers across Service Centers, Security Operations, Monitoring Operations, Cloud, Identity, Endpoint, and Infrastructure environments who thrive in fast-paced, SLA-driven managed services delivery models.

This is an evergreen pipeline requisition. Qualified candidates will be reviewed and contacted as new client engagements and service center roles become available that align with their background and experience.

About This Evergreen Opportunity

This evergreen requisition is specifically intended for professionals who have prior experience working within a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment.

Due to the operational structure, service delivery model, and multi-tenant technical scope of our organization, applicants must have direct experience supporting external customers in a managed services capacity.

Engineers in this pipeline may support functions across:

• Service / Solution Center (Helpdesk / SCE)
• Security Operations Center (SOC)
• Monitoring / Network Operations Center (MOC / NOC)
• Cloud Operations & Infrastructure Support
• Identity & Endpoint Engineering
• Managed Detection & Response (MDR)

Assignments are aligned based on technical background, certifications, and client engagements.

Because this is an evergreen pipeline requisition, this posting may not correspond to an immediate open position. Applicants will be evaluated and maintained within our managed services talent network. As new roles open, candidates whose experience aligns will be contacted by our recruiting team to discuss next steps.

Core Responsibilities

• Provide operational support across multi-tenant managed environments.
• Monitor, triage, and remediate incidents, alerts, and service requests.
• Support Microsoft cloud, identity, endpoint, and infrastructure platforms.
• Investigate security alerts and participate in incident response.
• Administer user identities, access, and authentication platforms.
• Support endpoint provisioning, compliance, and policy enforcement.
• Monitor infrastructure performance, uptime, and service health.
• Execute patching, vulnerability remediation, and baseline hardening.
• Escalate complex issues to engineering or architecture teams.
• Document troubleshooting steps, SOPs, and client configurations.
• Operate within SLA, KPI, and managed contract service frameworks.
• Strong customer service orientation and service-first mindset.
• Ability to work directly with external customers in a professional, consultative manner.
• Clear communication across email, ticketing platforms, phone, and collaboration tools.
• Confidence supporting executive users and high-visibility client stakeholders.
• Ability to balance technical remediation with customer education and guidance.

Microsoft Technology Environment

Candidates should have hands-on experience across several of the following:

Cloud & Infrastructure

• Microsoft Azure (IaaS / PaaS)
• Virtual Machines, Networking, Storage
• Azure Backup & Site Recovery

Identity & Access

• Microsoft Entra ID (Azure AD)
• Conditional Access & MFA
• RBAC & Identity Governance

Endpoint & Modern Workplace

• Microsoft Intune (MDM / MAM)
• Windows Autopilot
• Device Compliance & Configuration Policies
• Hybrid & Azure AD Join

Security & SOC Tooling

• Microsoft Sentinel (SIEM / SOAR)
• Microsoft Defender for Endpoint
• Defender for Cloud
• Defender for Identity
• Threat Detection & Incident Response

M365 Administration

• Exchange Online
• SharePoint Online
• Microsoft Teams
• Licensing & Tenant Administration

Monitoring & Operations Tooling

Experience working with operational platforms such as:

• RMM tools (ConnectWise, Datto, Ninja, etc.)
• SIEM platforms (Sentinel, Splunk, QRadar)
• Ticketing systems (ServiceNow, Autotask, Jira)
• Network & infrastructure monitoring tools
• MDR / XDR solutions

• Prior experience working in an MSP or MSSP environment.
• Experience supporting multiple customers or tenants simultaneously.