Director of Information Technology, Performance Management & Technology

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

Impact - The work you do here matters to millions.

Growth - Philadelphia is growing, why not grow with it?

Diversity & Inclusion - Find a career in a place where everyone belongs

Benefits - We care about your well being

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

The Director of Information Technology for the Office of Children and Families is responsible for leading Office-wide strategies to: 

•    Integrate data and technology solutions and tools across all departments and programs under the purview of the Office of Children and Families - such as child welfare, early childhood education, City-school district initiatives, prevention partnerships, Parks and Recreation, and Free Library of Philadelphia – with the goal of improving coordination of services for vulnerable children and families.
•    Build and maintain a world class data and technology infrastructure that is aligned with the evolving needs of Office of Children and Families programming and the workforce that delivers the services.

Essential Functions

1.    Lead a multi-disciplinary team of City and contracted staff.  Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related toolsets. This includes delivery of a comprehensive IT asset management program.
2.    Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
3.    Provides strategic direction and oversight for the full life cycle of IT systems, working in close partnership with peers, and identifies where common approaches, solutions, and shared platforms provided by IT infrastructure and operations could drive efficiency. 
4.    Develop strategic priorities and measurable deliverables for integrated data and technology functions within the Office of Children and Families – focused on improving service coordination for vulnerable children and families. 

5.    Lead the advancement of technology initiatives with key system partners to significantly improve service coordination for vulnerable families - including OCF, the School District of Philadelphia, Juvenile Justice System (JJS), Public Health, Behavioral Health, Workforce Development, and Housing. 

6.    Directs the development of an infrastructure and operations sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.

7.    Deep understanding of current and emerging infrastructure & operations technologies and practices, and how other enterprises are employing them.

8.    Lead the creation, planning, executing, monitoring, controlling, and closing of technology projects; troubleshoot and solve issues that arise, ensure stakeholder