Customer Resolution Representative

About this role:

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more about the career areas and lines of business at wellsfargojobs.com.

Wells Fargo is seeking a Customer Resolution Representative

 as part of Consumer and Small Business Banking Operation

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
• Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
• Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:

• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of Securities Operations
• Experience with BETA, Pega and SmartStation
• Ability to read legal documents
• Experience in Deceased management process
• Ability to identify potential operational issues and legal risks
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
• Effective organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office skills
• Experience working with changing priorities and deadlines
• Strong attention to detail and accuracy skills
• Solid problem solving skills
• Excellent verbal, written, and interpersonal communication skills
• Experience meeting high production and quality standards
• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, identifying complaint language, and recommending solutions

Job Expectations:

Schedule:  Monday Thru Friday 8am-4:30pm may varies in time

Possible overtime base on business needs, could require

Training:

• Training period will be for 4-6 weeks with continued on-the-job training.
•  Training hours are 8:00 a.m. – 4:30 p.m. Monday – Friday CST.  You are required to attend the full duration of this paid 4-6 weeks of training.
• We’re open from Monday - Friday, 8:00 a.m. – 4:30 p.m CST. Your regular work schedule will be based on business need and will include working at least one weekend day
• This position offers a hybrid work
• No relocation
• This position is not eligible for Visa sponsorship

Posting Location:

•  2801 Market St, F & L Bldg - Saint Louis, MO 6310 (Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location )

Posting End Date: 

16 Sep 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer