Senior Operations Manager

Recruiting Opportunity Closes: 04.28.2025

Hourly Wage: $38.00 - $40.00 DOE

Hours Per Week: 40

Status: Exempt / Full Time

Number of Positions: 1

Department: Bridgeway of Hope Program

Position Title: Senior Operations Manager

 

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application, upload a resume and cover letter.

To apply online go to:      Senior Operations Manager

To apply in person go to 6655 NE 82nd Ave., Portland, OR 97220. Bring a resume and cover letter and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Nell Armitage at nell.armitage@usw.salvationarmy.org or call 971-230-5303. Ms. Armitage is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American’s with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

--------------------------------------------------------------------------------------------------------------------------

Education and Work Experience:
• Bachelor's degree in Business Administration, Social Work, Public Administration, or related field
• Master's degree preferred.
• Relevant certifications in operations management or nonprofit administration a plus.
• At least six years of relevant experience in Professional Environments; Human Services and operations preferred with at least 3 years management experience. Knowledge of Social Services and Experience working with individuals from a variety of backgrounds and educational levels required.
• Track record of implementing operational improvements and standardization.
• Experience in budget management and resource optimization.

Licenses and Certifications preferred: Driver license. Trauma informed care. Assertive engagement; first aid and CPR; non-violent crisis intervention; peer support; safe driving; civil rights training; bloodborne pathogens training; de-escalation training.

Scope of Position:
The Senior Operations Manager oversees daily operations across multiple shelter facilities, ensuring coordination, consistency, and excellence in service delivery. This role requires a dedicated professional who can maintain operational standards while adapting to the unique needs of each location.

Personal Attributes:
• Commitment to serving vulnerable populations with dignity and respect.
• Adaptability and resilience in managing complex, changing environments.
• Problem-solving mindset and ability to make decisions under pressure.
• Dedication to fostering inclusive and supportive environments.
• Be supportive of The Salvation Army’s mission. Ability to reflect and model the high standards of our organization as one of the world’s most distinguished human services charitable organizations.
• Maintain confidentiality and privacy of Program Participants and Shelter Staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Strategic Leadership:
• Develop and implement standardized operating procedures across all shelter locations.
• Establish performance metrics and monitoring systems to ensure quality service delivery.
• Collaborate with executive leadership to align shelter operations with organizational mission and goals.
• Lead continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Act as a liaison with any private or governmental bodies for contract negotiations, compliance, and service-related issues.

Multi-Site Management Support:
• Coordinate operations across multiple shelter facilities, ensuring consistent service quality.
• Regularly visit all locations to provide hands-on support and maintain visibility.
• Identify and address site-specific operational challenges while maintaining network-wide standards.
• Facilitate r