Service Assistant I – Patient Escort | Part-Time | Weekends Day Shift | Christiana Hospital

Job Details

Are you service oriented and interested in working for an organization passionate about love and excellence?

We are seeking a part-time Service Assistant I to transport patients to appropriate hospital areas via stretcher, wheelchair, beds, and specialized vehicles to/from patient care and clinical service areas as directed by dispatchers or schedulers.

This is a part-time position working two 10-hour shifts EVERY weekend.

​Schedule:

Saturday 7:00AM-5:30PM

Sunday 7:00AM-5:30PM

*Position requires a 2-week training period (working 40 hours each week) from 7:00AM-3:30PM.

Guided by our values of excellence and love, ChristianaCare offers:

• Full medical, dental, vision, life insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• Tuition Assistance
• Diverse and inclusive culture
• Incredible Work/Life benefits including annual membership to Care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Transports patients via stretcher, wheelchair, beds, and specialized vehicles to/from patient care and clinical service areas as directed by dispatchers or schedulers.

Assists clinical personnel in transferring patients to/from transport vehicles.

Assists in care and maintenance of departmental equipment.

Attends educational programs, inservice meetings, and other meets as directed.

Performs assigned work safely, adhering to established departmental safety rules and practices.  Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Scope, purpose, and frequency of contacts:

Frequent contact with patients, patient families, nursing staff, clinical service staff, and departmental personnel in responding to requests for patient transportation and equipment needs.

Education and experience requirements:

• Two years of customer service experience
• High school diploma or equivalent preferred
• An equivalent combination of education and experience may be substituted
• Must be able to acquire BLS certification upon hire

Knowledge, skill, and ability requirements:

Knowledge of hospital departmental locations.

Knowledge of basic body mechanics.

Knowledge of basic computer skills (email, web education, timekeeping application)

Ability to learn departmental policies/procedures.

Ability to read and write at a high school level.

Ability to use Smart Phones for job assignments.

Ability to work in a standing position and walk for long periods of time for the duration of the shift.

Ability to maintain good public relations.

Ability to maintain a high degree of personal hygiene.

Ability to maintain a courteous, service oriented helpful attitude throughout the workday.

Ability to be sensitive to the needs of others.

Ability to transport patients on transport vehicles with equipment accessories effectively and safely.

Ability to maintain confidentiality, especially regarding patients.

Ability to exercise judgment and professionalism.

Ability to perform cardiopulmonary resuscitation.

Ability to follow written and oral instructions.

Ability to communicate orally.

Special requirements:

Must pass back evaluation examination.

Physical demands:

Continuous: standing or walking; pushing and/or pulling - often involving considerable weight; repetitive motion of fingers, hands, wrists, and/or elbows - often involving considerable weight.

Intermittent: bending &/or crouching; lifting and/or lowering - occasionally involving considerable weight.

Working conditions:

Frequent: Handwashing.

Intermittent exposure of skin to dilute cleaning agents.

Potential exposure to blood, bodily fluids, and infectious diseases.