Process Central Services Associate III

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

The Process Central Services Associate III performs moderately complex claim related activities for non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities

• Participates in or assists in training new or less experienced employees and demonstrating work processes

• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties

• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

• Receives, screens and routes incoming calls and other correspondence

• May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management

• Retrieves or sends supporting documentation to vendors or others as directed

• Handles claim files (locates/requests files, files documents, reconstructs missing files, moves misfiled documents, sends to others, etc.)

• Performs clerical duties, including data entry, filing documents, email, and calendar management

• Makes and maintains a connection with the customer by understanding and meeting their needs

Education

• High School

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

 

Skills

Business Communications, Claims Processing, Detail-Oriented, Organizing

 

Compensation

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexua