Patient Service Specialist

Join the Cleveland Clinic team down in sunny Florida, where you will work alongside passionate caregivers and provide patient-first healthcare. Located in West Palm Beach, the Cleveland Clinic Tomsich Health and Medical Center offers residents of Palm Beach County and the surrounding areas convenient access to world-class Cleveland Clinic care. A staff of highly skilled physicians across more than 25 specialties along with other healthcare professionals and state-of-the-art medicine are provided in a modern and comfortable facility.       

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. Your day-to-day focus will be on providing back-end clerical support, as well as answering phones, front-end and clerical support for appointments. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.       

A caregiver in this position works 8-hour shifts, Monday-Friday, between 7:00AM – 6:00PM. Start and end times may vary. 

A caregiver who excels in this role will:   

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.   

• Investigate, triage and resolve patient issues using the established HEART model.   

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.   

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.   

• Enter and maintain confidential patient information.   

• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training. 

• Recruit, enroll and educate patients on MyChart and Appointment Pass.   

• Process the workflow for the day. 

• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance. 

Minimum qualifications for the ideal future caregiver