Customer Success Manager - CSM - EdTech (remote)

** Over 2,000 student lives saved - SaaS - EdTech

** Student Wellness and AI products Awarded as the EdTech Product of the year three years in a row.

** Awarded TOP PLACE TO WORK 3 years in a row 

 

Company Overview:

Securly Inc. is a leading SaaS EdTech company that has saved over 2,000 student lives with its innovative Student Wellness and AI products. Recognized as the EdTech Product of the Year for three consecutive years and awarded as a Top Place to Work, Securly is dedicated to transforming student safety and well-being in K-12 education.

Position Overview:

Securly seeks a results-driven and customer-centric Customer Success Manager (CSM) to join our team. As a CSM, you will manage a portfolio of 150-200 school districts in the Southeast and Midwest territory. Your primary focus will be ensuring customer satisfaction while achieving retention and expansion (upsell) targets.

Key Responsibilities:

• Develop and maintain strong relationships with key stakeholders within the assigned school districts, including Superintendents, IT Directors, and School Administrators.
• Serve as the primary point of contact and advocate for customers, ensuring their needs and objectives are met effectively.
• Proactively monitor customer health, identify potential risks, and develop action plans to mitigate churn.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to deliver exceptional customer experiences and drive customer success.
• Drive customer engagement and adoption of Securly's solutions, ensuring maximum value is derived from our products.
• Develop a deep understanding of customer requirements, challenges, and goals to identify expansion opportunities and upsell relevant products and services.
• Experience with Gainsight is highly favorable in effectively managing customer health and lifecycle.

Required Qualifications:

• Proven track record as a successful Customer Success Manager, with at least three years of relevant experience in the EdTech industry.
• You have demonstrated ability to manage a large portfolio of customers and drive retention and expansion.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving skills and the ability to handle customer escalations with empathy and professionalism.
• Familiarity with K -12 education systems and experience working with school districts is highly desirable.
• Bachelor's degree in Business, Marketing, Education, or a related field.
• Willingness to travel within the Southeast/Midwest territory as needed.

 

How to Apply:

We encourage you to apply if you are passionate about customer success, have a proven track record of driving retention and expansion, and want to be part of an innovative and rewarding team. Please submit your resume and a cover letter outlining your relevant experience and interest in the position.

 

Equal Opportunity Employer:

Securly Inc. is an equal-opportunity employer and values diversity in our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Why Join us:

About Securly, Inc. 

• Recognized as Top Places to Work 3 years in a row 
• Product of the 3 years in a row
• Securly One Page
• 45-second cloud product demo

Innovation - Our innovative products and talented people have;

• Established Securly in over 20% of the US market and growing rapidly internationally 
• Implemented Securly into 15,000+ schools
• Monitored more than 5+ billion online activities
• Revolutionized student wellness and school safety for more than 10+ million children 
• Saved the lives of more than 2000+ children

Some of the Perks 

• Recognized as Top Places to Work for multiple years in a ro