Senior Coordinator for Parent and Family Engagement

Job Summary/Basic Function:

The Senior Coordinator for Parent and Family Engagement will plan and execute family orientation content and large scale family engagement events (including but not limited to Parent & Family Weekend). Additionally, they will coordinate and inform family communication, support family volunteerism, and build community partnerships. They will serve as a key collaborator with the Boise State University Foundation, working with the Director of Parent Giving to develop the family engagement landscape.

Department Overview:

Boise State New Student Programs helps acclimate students and their families to the college experience. The general functional areas of our department include creating and implementing orientation, transition and ongoing engagement programs for new students and their families. Our work ensures our new first year, transfer, non-traditional, and international students have a smooth and positive transition to the Boise State University community.

Level Scope:

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Essential Functions:

30% of Time the Senior Coordinator for Parent and Family Engagement must:

Coordinate large scale events
Coordinate, contribute to, and/or collaborate with department planning of virtual and in-person programs involving families

• Contribute to establishing learning outcomes and key performance indicators for attendees of events hosted by our office; work with the Director to align family initiatives with strategic institutional goals.
• Events include but are not limited to: Family orientation, Move-In, Convocation, Parent & Family Weekend, university recruitment events, and Zoom events.
• Gather, analyze, and implement feedback from event/program participants to improve future programs.

30% of Time the Senior Coordinator for Parent and Family Engagement must:

Coordinate family-facing communications/content and family support.

• Develop and maintain the functionality of CampusESP, Boise State's parent and family portal; manage Boise State stakeholders within this platform.
• Inform content sent through various communication channels (e.g., newsletters, websites, social media, and printed publications)
• Triage and serve as a liaison for various university departments, ensuring timely and accurate responses for families.
• Manage appropriate records for family engagement, maintaining detailed accounts of interactions, ensuring accuracy and confidentiality
• Maintain resources for campus partners to use when engaging with families.
• Maintain and distribute current resources such as guides, FAQs and training materials for use with families.
• Participate in division-level and campus-wide committees, meetings, and training relevant to the position as requested by the Director.
• Understand and communicate university and division policies that support student success and protect student rights to families, as needed.
• Represent Parent & Family Engagement at various programs where matriculated student families and supporters are present

30% of Time the Senior Coordinator for Parent and Family Engagement must:

Support family volunteerism and community partnerships.

• Work with the Director of Parent Giving to build a menu of family participation; refer family to philanthropic opportunities as appropriate.
• Support family volunteerism like but not limited to: Send-Off parties, family ambassador roles, focus groups, and regional socials.

10% of Time:

• Participate in Departmental, Divisional, and University events, initiatives and programs
• Other duties as assigned

Knowledge, Skills, Abilities:

• Excellent written and verbal communication skills, including public speaking and effective presentation delivery.
• Demonstrate creative and efficient problem-solving skills; ability to think analytically and critically
• Knowledge of event planning, management, assessment skills and ability to delegate tasks beyond reporting lines.
• Excellent organizational and listening skills.
• Ability to learn complexities of a large university to allow for best representation of the institution.
• Comfortable with public speaking and presenting – with the ability to synthesize complex