Training and Talent Support Specialist

 

At Block by Block, we don’t just show up in communities. We stand with them.

For nearly three decades, we’ve been the boots-on-the-ground crew that keeps downtowns welcoming, safe, and thriving. Our teams are made up of everyday legends who take pride in looking out for people, cleaning up what others overlook, and bringing a sense of calm, order, and hospitality to the public spaces that we serve. Our mission has always been to make public spaces friendly, safe and vibrant for all the communities we serve and we've seen firsthand the differences we've made.

The Training and Talent Support Specialist is a pivotal role for the success of our vision and mission! If you want more than just a paycheck, this role is about purpose, pride, and showing up for communities that notice. Apply now and help us do work that leaves everything better than the way we found them!

 

Job Summary

The Training and Talent Support Specialist supports both the recruiting process and the training and development of new team members across assigned regions. This role helps attract strong candidates, manage hiring workflows, and ensure a smooth onboarding experience from offer to first day in the field.

At the same time, this position plays an important role in shaping and delivering the next generation of company training--an enhanced training framework that will continue to grow and evolve over time. The role conducts new hire orientations, delivers foundational training, and assists with developing training materials and scenarios that support high-quality, consistent service across markets.

Over time, this role is expected to grow into a corporate-level training position supporting a more formalized training program currently in development. Occasional travel required.

 

Essential Functions:

Recruiting & Hiring

• Manages all phases of the recruiting process with a focus on creating a strong and diverse applicant pipeline.
• Partners with hiring managers to write accurate job ads, descriptions, and hiring criteria.
• Identifies effective recruiting strategies based on role needs and industry best practices.
• Posts jobs across relevant platforms and manages employment advertising.
• Reviews applications, screens candidates, and supports interview scheduling.
• Prepares interview questions and materials for hiring managers.
• Participates in interviews, particularly early-round screening conversations.
• Supports the offer process including salary discussions, start dates, and related details.
• Ensures compliance with all applicable hiring laws and company policies.
• Represents the company at job fairs, career events, and recruiting sessions.
• Performs additional recruitment responsibilities as assigned.

Onboarding & Training Delivery

• Onboards new hires using company systems and assigns them to appropriate sites.
• Conducts new hire orientation and introductory training sessions for assigned markets.
• Delivers training in a way that builds confidence, clarity, and alignment with company expectations.
• Provides occasional in-field coaching to reinforce concepts introduced during training.
• Conducts quality assurance reviews on training delivery and retention.

Training Content Development

• Helps design and update training scenarios, exercises, curriculum, and support materials.

• Contributes to the development of new training modules that will eventually support a broader, company-wide training program currently being built.
• Stays current on all required certifications, endorsements, and best practices--and ensures training content reflects them.
• Assists with testing new training formats and tools, both in the field and classroom settings.
• Participates in group training sessions and development workshops as needed.
• Provides feedback and recommendations to improve training consistency and effectiveness.

Other Responsibilities

• Travels occasionally for field training, group sessions, quality reviews, and certification needs.

Reasonable accommod